Customer Service/Inside Sales Associate $25

Located in Norwood, MA

Customer Service / Inside Sales Associate
Norwood, MA | On-site | Full-Time

 

We’re an importer and reseller of machine tool accessories looking for a motivated, hands-on Customer Service / Inside Sales Associate to join our small, close-knit team. This is the kind of place where everyone knows your name, pitches in when needed, and takes pride in doing good work together.

 

You’ll work in an industrial office/warehouse environment—phones ringing, orders moving, forklifts humming—where no two days are exactly the same. If you enjoy variety, learning how things work, and being part of a team that truly relies on one another, this could be a great fit.

 

This is an entry-level role with real opportunity to learn, grow, and take on more over time.

 

What You’ll Be Doing:
•Customer Interaction: Serve as a friendly, knowledgeable point of contact by answering calls and emails, providing product and technical support, resolving issues, and ensuring customers feel supported and informed.
•Inside Sales & Lead Generation: Prospect for new customers, generate and qualify leads, support outside sales by scheduling meetings, and identify opportunities to upsell or cross-sell products.
•Order Processing & ERP Management: Enter and manage orders within the ERP system, process payments and returns, track shipments, and assist with inventory management to ensure smooth and timely fulfillment.
•Relationship Management: Build and maintain strong, long-term relationships with existing customers by delivering consistent, reliable service and supporting repeat business.
•Administrative & Team Support: Handle general office and clerical tasks such as data entry and filing while pitching in where needed in a collaborative, small-team environment.
•Warehouse Support: Assist with order picking, packing, shipping, receiving, cycle counting, and other warehouse tasks; forklift experience is a plus, but training is provided.

 

What We’re Looking For:
•Strong communication and organizational skills
•Comfortable using MS Office (Excel and Outlook)
•Experience in customer service or sales preferred
•Familiarity with the machine tool or industrial industry is a plus
•Willingness to learn, ask questions, and be part of a collaborative team

 

The Details:
•Full-time, on-site role in Norwood
•Monday–Friday, flexible schedule: 8:30–4:30 or 9:00–5:00
•$25/hour, DOE
•Benefits included

Apply Now