Customer Service Representative / Associate

Top Job

Located in Ottawa, ON

Salary: $22.00 - $25.00

Our client, a close-knit organization in Richmond, Ontario, is looking for a friendly and detail-oriented Customer Service Representative / Associate to join their team full-time and make an impact in a supportive, dynamic environment.

Must be available to work on-site during the probationary period, with the opportunity to transition to a hybrid schedule once fully trained.

Duties may include, but are not limited to:

• Respond to customer inquiries via email, text, and voicemail
• Provide general information to callers and address questions in a timely, professional manner
• Prepare estimates and quotes for inquiries received through phone, email, and social media platforms
• Manage bookings using internal software 
• Schedule deliveries, process payments, and maintain accurate client and unit records
• Enter client details into software, including driver’s license information, and prepare lease agreements for e-signature via DocuSign
• Process credit card payments and issue receipts and welcome emails to new clients
• Maintain organized, up-to-date digital files and client records
• Update OneNote with client notes, issues, follow-ups, and priority tasks
• Contact clients regarding outstanding balances, expired payment details, and move-out coordination
• Monitor and respond to inquiries from Facebook, Kijiji, and Google
• Maintain and update online advertisements with current rates, availability, and promotions
• Conduct regular competitor pricing and market analysis, monitoring rates and promotional activity

Required skills and qualifications:

• Must have customer service experience, with strong customer service skills and a professional, friendly approach
• Strong verbal communication skills, comfortable speaking with clients by phone and confident asking questions when clarification is needed
• Strong written communication skills, including drafting clear and friendly emails
• Intermediate Excel experience required, including working with spreadsheets and basic data management
• Working knowledge of websites and online platforms such as Google
• English proficiency required; bilingualism is an asset (at least basic level)
• Strong computer skills with the ability to adapt quickly to new software and systems
• Reliable transportation to commute to the office daily
• Bondable, with the ability to handle credit card and sensitive client information confidentially
• Experience with social media posting is a strong asset, particularly Facebook and Instagram
• Experience conducting market research, including competitor comparisons, is an asset

Perks and benefits:

• Health and dental benefits
• Closed between Christmas and New Years paid
• 5 paid sick days
• RRSP Match
• Company cell phone and laptop provided
• Flexible schedule with the opportunity to be hybrid
• Sense of ownership and freedom – easy going, casual environment

The wage for this position ranges from $22.00 - $25.00 per hour depending on experience.

Schedule: Monday to Friday – 8:00am to 4:30pm (Flexible)

If you are interested and believe you meet the specified qualifications, please reply to this ad with your Resume.

We thank all applicants for their interest in Express Employment Professionals; however, only the candidates selected for interviews will be contacted.

Express Employment Professionals is an Equal Opportunity Employer.

Our selection process includes AI-enabled tools for screening based on keywords and minimum qualifications. A human decides who moves forward.

Apply Now