Sales Support Representative

Top Job

Located in Austell, GA

Salary: $22.00-$24.00

Express Employment Professionals is seeking two energetic, detail-oriented Sales Support Representatives who can efficiently and effectively manage customer expectations and process order requirements. Experience in the rigid and corrugated packaging industry is a plus for this key role. The ideal candidate will possess the ability to identify and implement improvements to existing business processes to meet and exceed customer needs.

Please do not apply if you do not meet the experience requirements below.

Pay Rate: $22.00–$24.00 per hour (based on experience)
Schedule: Monday–Friday
Hours: 8:00 AM – 5:00 PM
Location: Austell, GA area

Essential Duties and Responsibilities

• Generate and accept outbound and inbound telephone calls
• Support an Outside Sales Representative by managing an assigned territory
• Conduct sourcing activities with suppliers in partnership with the Procurement team, including obtaining quotations and updating lead-time data
• Continually analyze the marketplace, provide customer quotations, and maintain current pricing
• Manage transportation responsibilities related to assigned customers
• Process requests for product and material samples
• Promptly and accurately manage pricing disputes and return-related issues

Qualifications

• Associate degree in Business Management preferred
• 3–5 years of experience in a Customer Service or Order Management role
• Strong initiative and problem-solving skills
• Excellent interpersonal, verbal, and written communication skills
• Experience with MRP systems and Microsoft Office; strong email communication skills required
• Prior experience in the packaging industry preferred
• Prior experience using an ERP system (Epicor preferred)

Required Skills & Competencies

• Knowledge of sales and financial processes
• Ability to act quickly and effectively in a team environment
• Ability to generate and communicate concise reports with appropriate metrics
• Strategic and creative thinker able to improve processes with minimal supervision
• Ability to maintain composure and achieve results in a fast-paced, multi-tasking environment
• Strong tact, assertiveness, and decision-making skills under pressure
• Experience working with cross-functional teams and both internal and external customers
• Professional demeanor aligned with company values
• Ability to comprehend operational goals related to specific assignments

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to operate a computer keyboard and telephone. The employee may be required to stand, climb, and remain mobile for extended periods in a factory environment. Vision requirements include close vision and the ability to adjust focus.

How to Apply

If interested, please send your resume to:
jobs.southwestatlantaga@expresspros.com
770-809-1188 to schedule a telephone interview

Office Hours: Monday–Friday, 8:00 AM – 5:00 PM

Apply Now