Overview

We are dedicated to delivering exceptional products and services to our clients. Our team thrives on innovation, collaboration, and a commitment to excellence. We value diversity, integrity, and the continuous growth of our employees.

Position Purpose

The Account Specialist supports the Account Manager in providing comprehensive sales and administrative support. This role is essential in coordinating customer and client services, managing sales programs, and ensuring smooth office operations.

Key Responsibilities

1. Sales and Customer Support

Provide exceptional customer service for domestic and international
Assist with Costco and vendor sales
Handle sales-related inquiries via phone and
Support the executive team and CEO/President with sales tasks as

2. Administrative and Office Operations

Perform administrative duties such as filing, data entry, and managing office
Assist with shipment coordination and order
Maintain and update electronic and paper filing
Cross-train staff on customer sales procedures and office

3. Record Keeping and Reporting

Implement and maintain Executive Sales Team
Ensure accurate record retention and file
Assist with tracking purchases and company transactions in accordance with accounting systems.

4. Marketing and Account Management

Support the preparation of marketing

Assist in scheduling demonstrations and vendor
Help generate new and repeat sales by providing timely product and technical
Reconcile commissions, prepare accrual tracking reports, and manage accounts

5. Office Efficiency and Event Support

Plan and implement office systems to enhance
Maintain and replenish inventory of samples and
Assist with meeting preparations and company events as

6. Additional Duties

Support and facilitate company events and
Perform other related tasks as required to support the team and company

Qualifications

Required:

Proven experience in account management, customer service, or sales
Proficient in Microsoft Office 365
Strong organizational and multitasking
Excellent verbal and written communication
Ability to maintain high accuracy in data entry and record

Preferred:

Familiarity with Costco’s programs and sales
Experience with CRM software or sales order
Previous experience in a similar role within the retail or wholesale
Ability to train and coach team

Skills and Abilities:

Customer Service: Skilled in handling customer inquiries and resolving
Sales Support: Ability to support sales processes and contribute to sales
Communication: Strong interpersonal and communication
Problem-Solving: Analytical mindset with effective problem-solving
Teamwork: Collaborative team player with leadership
Attention to Detail: High level of accuracy and attention to detail in all
Time Management: Excellent time management and organizational

Personal Attributes:

Honest, trustworthy, and
Culturally aware and
Flexible and adaptable to changing
Strong work ethic and dedication to
Ability to work effectively in a small office environment with significant interpersonal interaction.

Working Conditions

Physical Demands:

Extended periods of sitting and using office
Occasional lifting of supplies and
Bending and general office housekeeping

Environmental Conditions:

Busy, open-office environment with frequent
Regular interactions with team members and
May require availability after normal business hours for project

Mental Demands:

Ability to handle multiple tasks and meet deadlines under
Requires concentration and attention to detail for accurate data entry and record
Effective stress and time management skills to handle high workloads and varied

Express Office: Bellevue

3055 112th Avenue Northeast

Suite 225

Bellevue, WA 98004

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