Customer Service Representative

Located in Louisville, KY

Salary: 18.00

Express Employment Professionals is looking for a Warehouse Customer Service Representative to join our team. The hours are Monday to Friday from 7am until 3:30pm. The pay is $18.

Essential Duties and Responsibilities

v Assists employees, vendors and clients by answering questions related to manufacturing, logistics and services.

v Attends production meetings and relay issues to client

v Receive and organize Sales Orders

v Utilize ERP/WMS & ASN portals to generate BOLs, labels, etc. for outbound shipments

v Coordinate outbound shipments with shipping/receiving personnel

v Post data to WMS & cloud portals- Shipment tracking, etc.

v Provide support to QC /Supervisors concerning vendor quality issues.

v Provide a clean organized work environment using Lean practices.

v Perform other duties as assigned.

v Manages all inbound calls

Qualifications

v Understanding of receiving report and need to run daily for next day preparation.

v General knowledge of “planning schedule”, how to determine shortages, confirm pricing is correct on planning schedule and blanket p.o. to Vendor.

v Procurement background preferred

v Basic knowledge of Outlook, Word and Excel.

v Ability to communicate effectively orally and in writing.

Requirements

To perform the job successfully, an individual should demonstrate the following competencies:

v Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

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