Medical Front Desk

Located in Miami, FL

Salary: $15-20

Greeting and Checking in Patients:

• Warmly welcoming patients when they arrive.

• Checking patients in for their appointments, verifying their personal and insurance information, and confirming appointment details.

• Collecting co-pays, deductibles, and any other fees.

Answering Phones and Scheduling Appointments:

• Answering phone calls, addressing inquiries, and scheduling appointments based on the provider’s availability.

• Confirming appointments with patients and providing any necessary instructions (e.g., bringing documents or fasting for certain procedures).

• Handling appointment cancellations and rescheduling when necessary.

Managing Patient Records:

• Ensuring patient information is up to date in the system, including personal, medical, and insurance details.

• Filing and organizing patient records in both physical and electronic formats, maintaining confidentiality and HIPAA compliance.

Insurance Verification and Billing:

• Verifying insurance coverage and eligibility for patients before their appointments.

• Ensuring all required paperwork is completed for insurance purposes, including authorization or referrals when needed.

• Preparing billing information and assisting with insurance claims processing, including follow-ups on unpaid or denied claims.

Coordinating with Medical Staff:

• Communicating with doctors, nurses, and other medical staff to ensure timely patient care.

• Providing patient information or test results as needed by the healthcare team.

• Assisting in preparing patient charts and managing any paperwork for medical procedures or follow-ups.

Maintaining the Front Desk Area:

• Keeping the front desk area tidy and well-organized.

• Ensuring that waiting rooms are stocked with necessary materials (e.g., brochures, forms) and are clean.

• Monitoring the flow of patients, ensuring that the office remains organized, and minimizing wait times.

Handling Medical Records Requests:

• Responding to requests for medical records and following protocols for releasing information in accordance with privacy laws.

• Providing necessary forms for patients to complete when requesting their medical records.

Managing Office Supplies:

• Keeping track of office supplies and placing orders for medical and office materials when needed.

• Ensuring that the front desk and waiting areas are always stocked with necessary materials, like forms, brochures, and pamphlets. Handling Patient Complaints and Concerns:

• Addressing any patient complaints or concerns with professionalism and empathy.

• Referring more complex issues to the appropriate medical or administrative staff.

Compliance and Confidentiality:

• Following healthcare regulations and ensuring confidentiality of patient information in compliance with HIPAA.

• Ensuring all forms and records meet the clinic’s regulatory standards.

 Other Administrative Support:

• Assisting with any general administrative tasks, such as making copies, sending faxes, or sorting mail.

• Assisting in preparing reports for management or medical staff if required.

 

Requirements: 

Experience with Athena 
Bilingual (English & Spanish) 

 

 

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