Customer Service Representative

Top Job

Located in Longview, TX

Salary: $15.50-$18/hr DOE

Express Employment Professionals of Longview is currently seeking a Full Time Customer Service Representative for a well-established local manufacturing company located in Longview.

Job duties and/or experience include:

Interact with customers via phone, email, chat, or in person to provide information, answer questions, enter orders, and assist with their needs.

Resolve customer complaints, requests, or issues in a timely and effective manner, ensuring a positive resolution.

Develop a deep understanding of the company's products or services to provide accurate information and advice to customers.

Communicate clearly and professionally, using active listening skills to understand customer concerns and needs.

Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions, using company databases or CRM systems.

Analyze customer issues and proactively find solutions, involving other departments if necessary.

Manage and de-escalate challenging customer situations with empathy and patience.

Gather and relay customer feedback and suggestions to relevant departments to improve products or services.

Identify opportunities for process improvement and efficiency in customer service operations

Collaborate with colleagues and other departments to ensure seamless customer service delivery.

Details:

Hours are Monday - Friday 8-5.

Pay $15.50-$18/hr DOE.

High school diploma or equivalent.

Excellent verbal and written communication skills.

Strong interpersonal skills and the ability to remain calm under pressure.

Problem-solving and critical-thinking abilities.

Basic computer skills.

Patience, empathy, and a customer-focused attitude.

Willingness to learn and adapt to changing customer needs

Apply today at expresspros.com

 

Benefits available to eligible Express Associates

• Medical Plan
• Rx Drug Reimbursement
• Vision/Dental Plan
• Life Insurance/Short-term Disability
• 6 Paid Holidays/5 Paid Vacation Days
• Direct Deposit
• Referral Bonuses

Apply Now