Why You'll Love This Job

• Supportive and team-oriented work environment
• Stable, full-time weekday schedule
• Opportunity to learn new systems and grow professionally
• Collaborative team that values communication and helping one another succeed

What You'll Be Doing

• Answer incoming phone calls and assist 20-40 customers per day
• Respond to billing inquiries and resolve customer concerns
• Track and measure customer survey completion following calls
• Handle escalated customer issues professionally and efficiently
• Enter and maintain accurate customer information and records
• Provide outstanding customer service while utilizing multiple software platforms
• Perform general administrative support and document management tasks
• Scan, organize, and maintain electronic records and files
• Operate office equipment including printers, copiers, and scanners

What We're Looking For

• Customer service experience with the general public preferred
• Experience in call center, billing, reception, office administration, or data entry environments preferred
• Basic administrative experience required
• Proficiency with Microsoft Office applications
• Experience with Adobe Acrobat Pro preferred
• Experience operating printers, copiers, and scanners
• Strong phone etiquette and communication skills
• Computer savvy with the ability to quickly learn new platforms
• Reliable, organized, and detail-oriented
• Comfortable performing repetitive scanning and document-management tasks
• Professional, level-headed, and comfortable handling escalated situations
• Outgoing personality with a desire to be part of a close-knit team
• Willingness to ask questions and learn from others

More Ways to Apply

Call: 970-226-4300 (Mon-Fri, 8:00 AM-5:00 PM)
Email: jobs.fortcollinsco@expresspros.com
Apply Online: Express Employment Professionals website
Mobile: Download the ExpressJobs App and apply directly

Build a rewarding career with a company that values teamwork, customer service, and growth. Apply today.

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