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Customer Care Specialist

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Located in Norman, OK

Salary: $16.00

Title: Customer Care Specialist

Location: Noble, Oklahoma

Pay Rate: $16.00 per hour 

Work Hours:  

  • Monday to Friday, 7am—7pm
  • Must have open availability between 7am-7pm. Cannot have any pending events/appointments where you will need time off within the 1st three months.
  • This is an indefinite contract position; you may be eligible to be hired core with company but is not guaranteed.
  • There will be a break late spring for two weeks, end of summer for two-three months (there is potential to transfer within other departments as well.)

 

Key Responsibilities: 

  • Answer incoming calls in a queue to assist clients with applications. 
  • Process and complete client applications. 
  • Educate and provide technical assistance to customers regarding program details. 
  • Document follow-up and contact outcomes in information management systems. 
  • Maintain client confidentiality while navigating database systems. 

 

Requirements: 

  • GED/High School Graduation or equivalent combination of education and job-related experience. 
  • 6-12 months experience in customer service, retail, education, technical assistance, social services, or general office duties. 
  • Must be able to type 40 words per minute, navigate computers, and feel comfortable talking on the phone all day. 
  • Must be able to navigate through multiple programs while on the phone, must be computer savvy. 
  • Based on performance, you may be cleared to work remote within 6-8 weeks, you must have reliable internet, equipment is provided.
  • Working remote is not guaranteed and may be needed hybrid, in office and at home.
  • Must have office space with no children/animals in background. 

 

How to Apply:  

  • Visit our office at: 2424 Springer Dr. Ste. 103, Norman, OK 73069  
  • Call our office (405) 366-6060. 

Express Office: Norman (Oklahoma City Metro)/Pauls Valley
2424 Springer Drive
#103
Norman, OK 73069
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