CSR

Located in Williamsport, IN

Salary: 16.00

Position Title

Customer Service Representative 

 

Department

Customer Service 

 

Reports to

Customer Service Supervisor

 

Overall Responsibility

To expedite customer requests and orders in a fast and efficient manner and assist production to make sure they are equipped with all parts necessary per the customer’s orders.  To always assist our customers in a polite and friendly manner as you are the integrity of our company.

 

Key Areas of Responsibility

• Assist customers that call in and make follow up sales calls.
• Purchase parts for production.
• Receiving parts into the facility for production needs.
• Enter all purchase orders that are sent in for processing.
• Enter export orders and complete all paperwork needed for shipment. Handle all correspondence with customers.
• Creating and printing reports for open orders, to buy lists etc., for smoother operation of the department.
• Setting up new parts for products including Bill of Materials.
• Supply and sending paperwork to Logistics for Shipping.
• Fill out appropriate customer product complaint paperwork when applicable.
• Process customer returns and complete appropriate paperwork.
• Enter and keep track of all credits.
• Handle all technical requests made by customers for new products, fill out appropriate paperwork and forward to the production team.
• Type up quotes and distribute by mail, fax or e-mail to customers. Enter pricing into the computer system.
• Address customer claims and concerns with production to ensure continuous quality improvement while promoting the overall corporation and all of its products and services.
• Initiates corrective action to customers in regard to handling of problems, concerns and product complaints.
• Maintains files and work directly with the Production Manager to ensure that all product complaints are properly submitted and followed up with customers.
• Coordinates with Production Manager to implement and maintain customer pricing on all products.
• Learn and follow ISO procedures for work instructions in this classification.

Skills and Attributes

Self-starter

Self-motivated

Resourceful

Ability to read and understand work instructions

Ability to bend, kneel, balance, reach, stand, push, pull and lift

Ability to move the wrist, hands and fingers

Able to lift up to 50 lbs

Able to climb stairs

Safety Requirements

Ability to constantly be alert of your surroundings

Ability to work in a safe manner

 

Experience Required

Previous experience in Customer Service helpful

 

You may be asked to perform jobs other than those listed on your job description

 

#2700OS

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