Sales and Service Customer Service Support

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Located in Coquitlam, BC

Salary: $42-$48K salary, DEO

We are currently recruiting for a Customer Service Support role in Coquitlam. This is a full-time & permanent role with a large company directly linked to the hospitality industry. This Customer Service role supports the Sales & Service operations.

Requirements:

  • 3+ years of customer service experience directly supporting service and/or sales teams
  • Must be fluent in Microsoft Office Suite (Word, Excel & PowerPoint)
  • Strong documentation, reporting & communication skills
  • Ability to prioritize tasks & meet deadlines in a fast-paced environment
  • Strong analytical skills & attention to detail
  • Flexibility & a positive mindset - having a Yes, I can! approach is key
  • Excellent communication skills: written & verbal

Duties:

  • Be the first point of contact for calls & messages
  • Ensure chemical sales orders from customers & sales reps are accurately entered into the system for all territories across British Columbia & Alberta
  • Invoice for delivered chemical orders & service work
  • Support the Shipping Department with any order inquiries
  • Provide sales support by preparing equipment rental agreements, quotes & tracking agreements
  • Notify the Production Manager of non-stock products sold with delivery expectations
  • Enter service requests into the scheduling platform
  • Process customer payments over the phone & occasional walk-ins
  • Assist with A/R Collections as required
  • Become fluent with the products, equipment & functionalities 
  • Assist with project work as required

What's In It For You:

  • Full-Time, Permanent role
  • Benefits after successful completion of the probationary period
  • Business formal attire
  • Monday to Friday
  • 8:00am - 4:30pm
  • $42K-$48K salary, depending on experience
  • Complimentary cleaning products for your home use

Please email me your resume to be considered. Please note that only shortlisted candidates will be contacted within 2 business days.

Express Office: Coquitlam
103-2973 Glen Drive
Coquitlam, BC V3B 2P7
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