Customer Service Representative

Top Job

Located in Carol Stream, IL

Salary: $18

ABOUT THE JOB:

• Rate of Pay: $18.00 (paid weekly)
• Schedule: Monday thru Friday; 7:30 am to 4:00 pm
• Location: Carol Stream

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, and modifications, and escalate complaints across several communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process
• Send E-Mails to Clients

Customer Service Representative Requirements:

• High school diploma, general education degree, or equivalent.
• Experience with Microsoft Office 
• Comfortable using computers.
• Experience working with customer support.
• 1 or 2 years of recent experience 

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Express Employment Professionals is one of the top staffing companies in the U.S. and Canada. Every day, we help people find jobs and provide workforce solutions to businesses. Express provides a full range of employment solutions that include full-time, temporary, and part-time employment in a wide range of positions, including Professional, Light Industrial, and Office Services. We have openings for general labor, cherry picker, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.

Express Employment Professionals provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, Express Employment Professionals complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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