Loan Service Specialist


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Located in Salinas, CA

Salary: Pay: $26.00 - $29.00 per hour

Job description

Job Summary:
We are seeking a detail-oriented Loan Servicing Specialist to join our team. The ideal candidate will have experience in loan origination, underwriting, and financial services. Knowledge of TILA, loan processing, banking procedures, and credit analysis is essential for this role.


The Loan Service Coordinator is responsible for providing day-to-day support to the Business Bankers, the Loan Services Manager and Loan Services Representatives, and requires a strong knowledge of loan processes, procedures, and compliance regulations commonly utilized within loan services. The position assists Business Bankers in setting up and maintaining credit files, compiling financial and collateral information, and ordering of loan documentation. The Loan Service Coordinator is also primarily responsible for monitoring, reporting and general oversight of the loan portfolio.


The following are typical responsibilities within the department for the Loan Service Coordinator. Actual assigned responsibilities may change from time to time and will be based on the overall needs of the department and Bank, as determined by the Chief Credit Officer.

▪ Provide prompt, efficient and accurate customer service to internal and external customers. Utilize resources within the department to resolve customer problems and ensure that all customers receive an initial response on a same day basis.

▪ Coordinate loan services activities and priorities with the Credit Administrator and/or Chief Credit Officer (as appropriate) and Loan Services Manager to maximize productivity and prioritize workflow, thereby ensuring a coordinated team effort within the department. Provide technical support, assistance and management as necessary to achieve assigned goals

RESPONSIBILITIES: Provide back-up support for other positions in Loan Services as assigned.

▪ Participate in the training of all department employees.

▪ Provide the highest level of customer service possible by following the guidelines specified by the Quality Customer Service Bank-wide Expectations program.

▪ Meet compliance and other training deadlines.

▪ Maintain a professional demeanor at community events and other activities where visible as a representative of the Bank.

▪ Assist in controlling expenses in the areas pertaining to responsibilities.

▪ It is the employee’s responsibility to perform duties in accordance with federal & state banking laws and regulations, as well as company's internal policies and procedures including BSA/AML, and to comply fully with those laws, regulations, policies and procedures. Additionally, managers and supervisors are responsible for creating an environment in which they hold their employees accountable for the above.

▪ Performs other ongoing duties or special projects as assigned by immediate supervisor or senior management.

Job Types: Full-time, Part-time, Temporary

Expected hours: 40 per week




  • 8 hour shift
  • Day shift
  • Monday to Friday


Ability to Relocate:


  • Salinas, CA 93901: Relocate before starting work (Required)


Work Location: In person

Express Office: Monterey County
45 West Alisal Street
Salinas, CA 93901
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