Customer Service Representative


Top Job

Located in Hiawatha, IA

Salary: $16-19/hr

Our client in Hiawatha is looking for a Customer Service Representative!

General Duties:

  • Process customer orders, changes, and returns according to established department policies and procedures.
  • Provide timely and accurate information to customers when requests for order status updates and additional product knowledge are received.
  • Display a thorough understanding of the products we sell in order to accurately respond to requests for quotes & product information via phone & email.
  • Handle customer issues, provide appropriate solutions and alternatives within the order/ship/delivery time limits, and follow up to ensure resolution.
  • Partner with the sales team and other internal teams to meet & exceed our customers’ service expectations.
  • Develop customer relationships, inform customers of current sales and marketing programs, and effectively close the sales opportunities that are identified.
  • Other duties as assigned.


  • Excellent communication skills including verbal, written, and interpersonal are required
  • Proficient use of Windows computer and Microsoft Outlook, Excel, and Teams
  • Strong problem solving and deductive reasoning skills
  • Customer-centric attitude and a desire to grow with & contribute to customer-focused company
  • Must have the ability to establish rapport and build demand over the phone
  • Ability to multi-task, prioritize, and manage time effectively
  • Ability to work with cross-functional teams to achieve company goals
  • 2+ years of experience in Customer Service (preferred but not required)


  • 8 – 4:30
  • Monday – Friday


  • $16-19/hr

Express Employment Perks:

  • 401K
  • Medical, Dental & Vision
  • Various exclusive savings (hotel, flights, electronics, tickets, etc.)

If you are interested in this position, please call 319-363-3345 or apply online at

Express Office: Cedar Rapids
120 3rd Avenue Southwest
Suite 1
Cedar Rapids, IA 52404
Apply Now