Customer Service/ Sales

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Located in Klamath Falls, OR

Title: Customer Service/Sales Representative - Auto Body Collision Repair Shop

Location: Klamath Falls

Company Overview: A local collision center is looking for a rockstar with out of the world customer service!  With a commitment to excellence and customer satisfaction, this company specializes in restoring vehicles to their pre-accident condition. The team consists of skilled technicians and customer service professionals who are passionate about delivering exceptional results and ensuring a smooth experience for every client.

Job Description:

We are seeking a dynamic and customer-focused individual to join our team as a Customer Service/Sales Representative. The ideal candidate will possess excellent communication skills, a passion for assisting customers, and a drive to achieve sales targets. This role will play a pivotal part in delivering a seamless customer experience and driving sales growth for our business.

Key Responsibilities:

  1. Customer Interaction: Serve as the primary point of contact for customers visiting or contacting the auto body collision repair shop. Greet customers warmly, assess their needs, and provide relevant information about our services, pricing, and repair processes.

  2. Consultation and Estimation: Conduct thorough consultations with customers to understand the extent of vehicle damage and provide accurate repair estimates. Explain repair options, timelines, and costs in a clear and concise manner, ensuring customers are well-informed and confident in their decisions.

  3. Sales and Upselling: Actively promote additional services, such as paintless dent repair, detailing, or aftermarket upgrades, to enhance customer satisfaction and increase sales revenue. Utilize persuasive sales techniques to effectively communicate the value of these services to customers.

  4. Order Processing: Assist customers with scheduling appointments for vehicle repairs, coordinating rental cars, and managing insurance claims paperwork. Ensure all necessary documentation is completed accurately and efficiently to expedite the repair process.

  5. Customer Follow-Up: Maintain ongoing communication with customers throughout the repair process, providing updates on their vehicle's status and addressing any concerns or questions they may have. Follow up with customers after repairs are completed to ensure their satisfaction and encourage feedback.

  6. Relationship Building: Cultivate strong relationships with customers by delivering exceptional service and building trust and rapport. Proactively identify opportunities to exceed customer expectations and foster long-term loyalty to the auto body collision repair shop.

  7. Team Collaboration: Collaborate closely with technicians, estimators, and other team members to ensure seamless coordination and execution of repairs. Communicate customer needs and preferences effectively to ensure a smooth workflow and timely completion of repairs.

Qualifications:

  • High school diploma or equivalent; associate's or bachelor's degree preferred.
  • Prior experience in customer service, sales, or a related field, preferably in the automotive industry.
  • Strong interpersonal skills with the ability to build rapport and establish positive relationships with customers.
  • Excellent communication skills, both verbal and written, with the ability to explain technical concepts in a clear and understandable manner.
  • Proficiency in computer applications, including MS Office and CRM software.
  • Detail-oriented with strong organizational and multitasking abilities.
  • Ability to thrive in a fast-paced environment and remain calm under pressure.
  • Valid driver's license with a clean driving record.

Join our team and become a key player in providing exceptional service and driving sales growth for our auto body collision repair shop. If you're passionate about cars and dedicated to delivering an outstanding customer experience, we want to hear from you! Apply now by submitting your resume and cover letter outlining your qualifications and relevant experience. 

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Express Office: Klamath Falls
104 North 11th Street
Klamath Falls, OR 97601
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