Customer Service/Dispatch

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Located in Port Coquitlam, BC

Salary: $22/hour

We are currently recruiting for a Customer Service/Dispatcher in Port Coquitlam. This is a full-time & permanent role that starts immediately for the right candidate!

You will be on Express Employment Professional's payroll for 640hrs first (probationary period), before becoming a full-time permanent employee of the client company.

Requirements:

  • 3+ years of customer service representative background, dispatch experience would be a strong asset
  • Previous experience in the restoration/plumbing/HVAC industry is highly recommended
  • Strong data entry skills with high accuracy
  • Flexibility to work Mondays until 6:00pm (mandatory paid overtime)
  • Successful candidate would be outgoing & one of tough skin dealing with technicians from different jobsites
  • Tech-savvy with the ability to learn a new in-house CRM system, previous CRM experience would be an asset
  • Strong communication skills: written & verbal (you'll be communicating largely with both clients & internal technicians)

Duties:

  • Answering all incoming calls & email inquiries, answering questions from clients
  • High-volume of data entry of jobs
  • Booking & entering incoming jobs into Service Titan software (training will be provided on this software)
  • Coordinating technicians on and between jobsites
  • Reporting to the Service Manager

What's In It For You:

  • Full-Time, Permanent role
  • Benefits after probationary period
  • Business casual attire
  • Monday to Friday, 8:00am - 4:30pm (Mondays are a mandatory paid overtime until 6:00pm)
  • $22 an hour
  • Immediate start for a successful candidate!

Please email me your resume to be considered. Any eligible candidates that are being considered for the role thereafter will hear back within 2 business days.

Express Office: Coquitlam
103-2973 Glen Drive
Coquitlam, BC V3B 2P7
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