Inbound Customer Service Agent

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Located in Norman, OK

Salary: 16.00

Position: Customer Service Agent

Salary: $16.00 per hour.

  • Bilingual Candidate Spanish/English is $16.50 per hour.

Work Hours: Day shift - Open availability from 7am to 7pm. Monday to Friday. (Usual schedule is 10am to 7pm) 

Start Date: Pending on next class/training, to be announced. 

Key Responsibilities:

  • Answer incoming calls in a queue to assist clients with assistance applications.
  • Process and complete client applications, including making outbound calls as necessary.
  • Educate and provide technical assistance to customers regarding program details.
  • Document follow-up and contact outcomes in information management systems.
  • Maintain client confidentiality while navigating database systems.

Requirements:

  • GED/High School Graduation or equivalent combination of education and job-related experience.
  • Recent work experience in customer service, education, technical assistance, social services, or general office duties.
  • Must be empathetic and understanding while taking calls. 
  • Must be able to type at least 40 WPM.
  • Must be able to navigate through computer with multiple screens. 

Perks:

  • Private cubicle workspace.
  • Potential to transition to work from home, but is not guaranteed.

How to Apply: Email your resume to Jessica.Johnson@expresspros.com or apply in person at: Express Employment Professionals, 2424 Springer Dr. Ste. 103, Norman, OK 73069 or call 405-366-6060! 

Express Office: Norman (Oklahoma City Metro)/Pauls Valley
2424 Springer Drive
#103
Norman, OK 73069
Apply Now