Guest Services Support


Top Job

Located in Monterey, CA

Salary: $20 per hour

Reporting Relationship

Guest Support Services Supervisor


Job summary

The Guest Support Services (GSS) Representative plays an integral role in supporting the institutional goal of providing superlative on-site visitor experiences that create powerful emotional connections with our diverse guests. The GSS Representative is responsible for keeping the area clean and safe condition. They work closely with other teams in a highly dynamic environment supporting both daytime operations and evening events. The GSS Representative serves in a variety of roles throughout both the main area and outbuildings supporting both staff and guests.  Perform other duties as required.


Core Responsibilities

  • Floor maintenance, carpet shampooing, vacuuming, mopping, and gum removal
  • Maintaining and re-suppling restrooms
  • Dusting, polishing hand railings, counter tops and woodwork
  • Setting up rooms and meeting spaces, moving furniture and moving and transporting boxes in and outside of main facility
  • Cleaning and maintaining glass and acrylic windows, other viewing surfaces
  • Emptying trash and recycle bins
  • Cleaning and prep work for night events
  • Proactively greet guests and engage them in conversation
  • Cleaning and maintaining office spaces
  • Clearly communicate necessary information to assist guests with visit planning, answer questions, and promote programs/membership
  • Maintain an ongoing knowledge of the exhibits and programs, as well as common information related to the Monterey area
  • Engage guests throughout the area via various Guest Experience Operations activities
  • Support guests, volunteers and other staff with safe and efficient exit, check-in and re-entry procedures during an Emergency Evacuation
  • Support other Operations Department workgroups, as well as other Guest Experience Departments
  • Adhere to the client attendance Policy, Service Standards and the Appearance and Guest Experience Uniform Standards
  • Ability to successfully complete window cleaning training, and operating that equipment

Ability to successfully complete pressure washer training and use pressure washer equipment


Absolutely Required Skills/Knowledge/Ability/Experience or Education

  • Available to work both weekdays and weekends, as well as holidays
  • Demonstrate support for the client''s mission
  • Strong interpersonal and teamwork skills
  • Experience working both independently and as a member of a team
  • Ability to sustain enthusiastic interactions with both guests and staff throughout each work shift
  • Experience working with diverse audiences
  • Attend scheduled staff trainings and departmental meetings
  • Complete all required trainings assigned by Supervisors and/or HR and Safety Departments
  • Ability to work within, and maintain Core Values
  • Staff in On Call positions are required to:
    • Provide a minimum of four shifts per month with at least two weekend shifts and four holiday periods within the year from which your supervisor will use to schedule
    • Work a minimum of 1x per month from the days provided by you and scheduled by your supervisor



Desired Skills/Knowledge/Ability/Experience or Education

  • Experience in using custodial supplies and equipment or hospitality
  • Ability to work indoors and out for the full duration of the scheduled shift
  • Ability/comfort proactively approaching guests
  • Ability to converse in another international language (Spanish, Chinese, Japanese, French, German, Portuguese, etc)
  • Experience in hospitality, housekeeping, customer service and/or attractions industry
  • Comfort with learning/using new technology



Ancillary Responsibilities

  • Operate Scissors lift / High Reach lift – Requires a valid license
  • California driver’s license and maintain clearance in the DMV Pull Program
  • Pressure washer training
  • Window Cleaning
  • Assist with mentoring incoming staff

Express Office: Monterey County
45 West Alisal Street
Salinas, CA 93901
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