Financial Counselor


Top Job

Located in La Crosse, WI

Salary: $15/hr

Express Employment Professionals has partnered with a local debt collection service that has been around for over 25 years and we are currently seeking dynamic and motivated Financial Counselors to join their team. If you have a background in sales, customer service, and call center operations, and you're ready to provide top-notch assistance to our clients, we want to hear from you!


Wage: $15/hr 

Hours: Flexible hours between 8:00am--7pm Monday – Friday

Both Full time and Part time opportunities available



Job Duties:

  • Interacting with consumers to review information their accounts: answer questions, process payments, set up payment plans, notate disputed accounts for further action
  • Handling inbound and outbound calls using a dialer system.
  • Responding promptly to consumer inquiries and requests, either by phone or electronically.
  • Collaborating with collection team to address consumer questions and concerns.
  • Reviewing accounts on the transition desk and assigning them to appropriate work queues.
  • Entering detailed notes into computer system that reflect the interaction with the consumer. Follow up with consumer as needed.
  • Communicating and coordinating effectively with internal departments to ensure seamless processes.
  • Providing feedback to enhance the efficiency of workflow process.

Job Requirements:

  • Previous experience with sales, customer service and/or call center is required
  • Previous collection experience is helpful.
  • Basic knowledge of health insurance is preferred
  • Must be highly motivated and goal oriented
  • Must have superior communication skills
  • Must comply with FDCPA and HIPAA regulations at all times


  • Collaborative and positive work environment
  • On the job training
  • PTO & Sick time (based on hours worked)
  • Casual dress code
  • 401k (after 6 months employment)


Express Office: La Crosse
2240 Rose Street
La Crosse, WI 54603
Apply Now