Senior Customer Service Representative

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Located in Columbia , SC

Salary: $22/hr

A health insurance agency is hiring a Senior Customer Service Representative to lead and assist a team. 

Pay: $21/hr. 

On-site 

Job Duties: 

• Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Performs research as needed to resolve inquiries. 
• Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries.
• Accurately documents inquiries.
• Initiates or processes adjustments or performs other research as needed to resolve inquiries.
• Coordinates with other departments to resolve problems.
• Responds to, researches and/or assists with priority inquiries and special projects as required by management. 
• Provides feedback to management regarding customer problems, questions and needs.
• Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management.
• Follows through on complaints until resolved or reports to management as needed.
• Maintains basic knowledge of quality work instructions and company policies.
• Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
• Maintains all departmental productivity, quality, and timeliness standards.
• Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.

Qualifications: 

• 3 yrs of customer service experience + Bachelors degree required 
• Strong critical thinking skills 
• Excellent with communication skills
• Strong research skills and ability 
• Ability to type 30+ WPM 
• Ability to meet background and drug testing requirements

 

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