Senior Customer Service Representative


Top Job

Located in Columbia , SC

Salary: $22/hr

A health insurance agency is hiring a Senior Customer Service Representative to lead and assist a team. 

Pay: $21/hr. 


Job Duties: 

  • Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Performs research as needed to resolve inquiries. 
  • Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries.
  • Accurately documents inquiries.
  • Initiates or processes adjustments or performs other research as needed to resolve inquiries.
  • Coordinates with other departments to resolve problems.
  • Responds to, researches and/or assists with priority inquiries and special projects as required by management. 
  • Provides feedback to management regarding customer problems, questions and needs.
  • Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management.
  • Follows through on complaints until resolved or reports to management as needed.
  • Maintains basic knowledge of quality work instructions and company policies.
  • Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
  • Maintains all departmental productivity, quality, and timeliness standards.
  • Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.


  • 3 yrs of customer service experience + Bachelors degree required 
  • Strong critical thinking skills 
  • Excellent with communication skills
  • Strong research skills and ability 
  • Ability to type 30+ WPM 
  • Ability to meet background and drug testing requirements


Express Office: Columbia
9557 Two Notch Road
Suite J
Columbia, SC 29223
Apply Now