Help Desk and Technical Support

Top Job

Located in Longmont, CO

Salary: $20.00 - $24.00/hour

A innovative creator of STEM educational technology tools and projects is seeking a personable and creative Help Desk Specialist to support customers, educators, and parents in trouble shooting any issues with their catalog of educational materials. This company offers a full benefits package when hired on, including 401k Match! 

 

Job duties for the Help Desk/Tech Support Specialist include:   

• Provide technical assistance for customers via phone, email, or video conferencing tools 
• Keep track of all customer inquiries, including how and when the issue was resolved and other useful information using Salesforce CRM 
• Identify customer needs and help customers use specific features on digital curriculum platform or provisioned software 
• Analyze and report product malfunctions to the Product team and provide replacements and/or options to customers 
• Maintain basic knowledge of all company products and featured software 
• Provide support for company Trainers onsite and review Training Debriefs for improvements to technology products, software, and educational tools 
• Develop and maintain technical and troubleshooting documentation for internal and 
• customer use 
• Keep in touch with customers to ensure their needs have been met 

 

Pay: $20.00 - $24.00/hour 

Schedule: Monday – Friday 7:00am-4:00pm  

Location: Longmont, CO 

Position Type: Full-time 

 

Help Desk Specialist Qualifications: Customer service or support experience in a call center or help desk environment required.  

 Job #C143 

 

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