Qualifications

• *Fluent communication required in both English and Spanish*
• Communicate accurately and concisely when relaying information
• Professional phone etiquette and excellent listening skills
• Proficient in the use of computers, typing, and other office equipment
• Have worked 1-3 years in a service industry, such as apparel retail, restaurant server, hotel front desk, call center, receptionist, etc
• Available to work 40 hours/week, including some evenings and Saturdays, as well as seasonal overtime

Responsibilities

• A successful CSR will communicate well with customers through multiple channels, provide information and explain products and services
• Representatives listen to and offer service/solutions, accept and enter orders, while also addressing questions about and resolving issues with our products, policies, and shipments
• Assisting customers with order processing via multi-communication channels
• Advising customers about product styles and sizing
• Responding to customer inquiries about shipments, returns, and billing
• Maintaining good records of call activity in the customer database
• Completing office tasks, as required, while maintaining work standards and productivity levels

Work Location: Trenton, IL.
Pay: $16-17/hr