Customer Service Representative
Located in New Orleans, LA
Salary: $15.00 - $16.00 per hour
We are looking for Customer Service Representatives for our client located in New Orleans East.
Pay: $15 - $16 / hour
- 401 (k)
- Dental Insurance
- Health Insurance
- Vision Insurance
- Open and maintain customer accounts.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Prepares product and service reports for all customers.
- Acts as the information hub for the entire organization.
- Excellent written and verbal communication skills are a must.
- Strong attention to detail is required.
- Ability to email effectively and to write concise, clear, and accurate emails.
- Strong Microsoft Office (Outlook & Excel) skills are required.
- A strong focus on Quality is required.
- Experience problem solving/troubleshooting is required.
- Documentation skills.
- Strong listening and telephone skills are required.
- Conflict resolution skills are required.
- High school or equivalent (Preferred)
- Customer service: 1 year (Preferred)
- Microsoft Excel: 1 year (Required)
- Microsoft Outlook: 1 year (Preferred)
Express Office: New Orleans
1000 South Norman C Francis Parkway
New Orleans, LA 70125