Customer Service Representative

Located in New Orleans, LA

Salary: $15.00 - $16.00 per hour

We are looking for Customer Service Representatives for our client located in New Orleans East.

Pay: $15 - $16 / hour

Benefits:

• 401 (k)
• Dental Insurance
• Health Insurance
• Vision Insurance

Duties/Responsibilities:

• Open and maintain customer accounts.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Prepares product and service reports for all customers.
• Acts as the information hub for the entire organization.

Skills/Qualifications:

• Excellent written and verbal communication skills are a must.
• Strong attention to detail is required.
• Ability to email effectively and to write concise, clear, and accurate emails.
• Strong Microsoft Office (Outlook & Excel) skills are required.
• A strong focus on Quality is required.
• Experience problem solving/troubleshooting is required.
• Documentation skills.
• Strong listening and telephone skills are required.
• Conflict resolution skills are required.

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Microsoft Excel: 1 year (Required)
• Microsoft Outlook: 1 year (Preferred)

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