Customer Service Representative

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Located in Burbank, CA

Salary: $18 to $22hr DOE

Customer Service Representative

Burbank, CA

Full Time – Temp to hire

$18 to $22hr depending on experience.

Monday thru Friday – 8:30am to 5pm

 

High end skincare company is looking for a Customer Service Representative to join their team in Burbank.

 

***This company is fully vaccinated for COVID-19, to be considered for this position, you must be fully vaccinated for COVID-19 as well.***

 

Summary: Seeking an energetic, positive, and professional Customer Service Rep. Customer connections and exemplary service are the foundation of Customer Concierge. Candidates must have a passion for assisting others and include experience in suggestive selling, inbound/outbound calling, and data entry.

 

Responsibilities:

  • Provide exemplary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
  • Liaison between Sales, Warehouse, and all client base.
  • Efficient order entry.
  • Responsible for incoming and outbound: phone calls, emails, faxes, and all other methods of communication.
  • Resolve customer concerns in a timely and efficient manner.
  • Actively monitor account history.
  • Setup new accounts and make amendments to existing accounts.
  • Conduct outbound calls to dealers and prospects regarding company, products, promotions, etc.
  • Educate customer base on current offers, products, promotions, etc.
  • Assist with remote territory coverage, sales and prospecting for new accounts.
  • Actively promote product sales by educating customers on products, promotions, incentives, etc.
  • Participate in projects and all other duties assigned by Management.

 

Skills and Experience:

  • 2+ years Customer Service experience.
  • Minimum 1 year wholesale/retail sales experience.
  • Minimum 55 WPM as well as 10 key entry .
  • Must be computer savvy with experience in data entry.
  • Excellent communication skills - written & verbal.
  • Excellent multitasking abilities
  • Expectational follow-up & problem solving.
  • Sense of urgency towards company and customer needs.

 

Monday thru Friday - 8:30am to 5pm

 

$18 to $22hr depending on experience.

Express Office: Glendale
1209 North Central Avenue
Suite 200
Glendale, CA 91202
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