Customer Service Representative

Located in Burbank, CA

Salary: $18 to $22hr DOE

Customer Service Representative

Burbank, CA

Full Time – Temp to hire

$18 to $22hr depending on experience.

Monday thru Friday – 8:30am to 5pm

 

High end skincare company is looking for a Customer Service Representative to join their team in Burbank.

 

***This company is fully vaccinated for COVID-19, to be considered for this position, you must be fully vaccinated for COVID-19 as well.***

 

Summary: Seeking an energetic, positive, and professional Customer Service Rep. Customer connections and exemplary service are the foundation of Customer Concierge. Candidates must have a passion for assisting others and include experience in suggestive selling, inbound/outbound calling, and data entry.

 

Responsibilities:

• Provide exemplary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
• Liaison between Sales, Warehouse, and all client base.
• Efficient order entry.
• Responsible for incoming and outbound: phone calls, emails, faxes, and all other methods of communication.
• Resolve customer concerns in a timely and efficient manner.
• Actively monitor account history.
• Setup new accounts and make amendments to existing accounts.
• Conduct outbound calls to dealers and prospects regarding company, products, promotions, etc.
• Educate customer base on current offers, products, promotions, etc.
• Assist with remote territory coverage, sales and prospecting for new accounts.
• Actively promote product sales by educating customers on products, promotions, incentives, etc.
• Participate in projects and all other duties assigned by Management.

 

Skills and Experience:

• 2+ years Customer Service experience.
• Minimum 1 year wholesale/retail sales experience.
• Minimum 55 WPM as well as 10 key entry .
• Must be computer savvy with experience in data entry.
• Excellent communication skills - written & verbal.
• Excellent multitasking abilities
• Expectational follow-up & problem solving.
• Sense of urgency towards company and customer needs.

 

Monday thru Friday - 8:30am to 5pm

 

$18 to $22hr depending on experience.

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