Customer Service Representative
Located in Burbank, CA
Salary: $18 to $22hr DOE
Customer Service Representative
Burbank, CA
Full Time – Temp to hire
$18 to $22hr depending on experience.
Monday thru Friday – 8:30am to 5pm
High end skincare company is looking for a Customer Service Representative to join their team in Burbank.
***This company is fully vaccinated for COVID-19, to be considered for this position, you must be fully vaccinated for COVID-19 as well.***
Summary: Seeking an energetic, positive, and professional Customer Service Rep. Customer connections and exemplary service are the foundation of Customer Concierge. Candidates must have a passion for assisting others and include experience in suggestive selling, inbound/outbound calling, and data entry.
Responsibilities:
- Provide exemplary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
- Liaison between Sales, Warehouse, and all client base.
- Efficient order entry.
- Responsible for incoming and outbound: phone calls, emails, faxes, and all other methods of communication.
- Resolve customer concerns in a timely and efficient manner.
- Actively monitor account history.
- Setup new accounts and make amendments to existing accounts.
- Conduct outbound calls to dealers and prospects regarding company, products, promotions, etc.
- Educate customer base on current offers, products, promotions, etc.
- Assist with remote territory coverage, sales and prospecting for new accounts.
- Actively promote product sales by educating customers on products, promotions, incentives, etc.
- Participate in projects and all other duties assigned by Management.
Skills and Experience:
- 2+ years Customer Service experience.
- Minimum 1 year wholesale/retail sales experience.
- Minimum 55 WPM as well as 10 key entry .
- Must be computer savvy with experience in data entry.
- Excellent communication skills - written & verbal.
- Excellent multitasking abilities
- Expectational follow-up & problem solving.
- Sense of urgency towards company and customer needs.
Monday thru Friday - 8:30am to 5pm
$18 to $22hr depending on experience.
Express Office: Glendale
1209 North Central Avenue
Suite 200
Glendale, CA 91202
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