Patient Care Coordinator/Customer Service


Located in Utica, NY

Respiratory Care Company is seeking an outgoing professional Patient Care Coordinator-Customer Service to join the team!


The Respiratory Care Company provides top notch service and durable/home medical equipment to customers in Central, NY. Locally owned and operated since 1942.


Assist customers in finding the products that best fits their medical needs.


Process new orders for supplies and equipment this includes verifying insurance, obtaining authorizations as needed, keying orders, pulling products and educating patients.

Will need to learn great product knowledge on all medical equipment and supplies in order to have a complete understanding and appreciation for the use of the equipment and supplies.


All aspects of exceptional Customer Service including answering phones, emails, faxes and serving customers.


Verifies insurance coverage and advises collections department of required actions for billing.


Process and verify information where accuracy and timely processing is most important.


Participate in functions such as stocking, merchandising & display.


Demonstrate ethical conduct and maintain confidentiality of patient information.


Any other task, as assigned.


Job Requirements:


Must be flexible and able to multi-task switching from one job task to another frequently.


Excellent communication skills, both verbal and written.


Excellent phone skills.

Self-starter able to keep abreast of health care industry, DME/HME products, terminology, rules & regulations.


Strong attention to detail and the ability to work in a fast paced office.


Consistently seek and understand new product information.


Ability to critically think and problem solve under pressure.


Ability to adapt well to change and multi-task effectively.


Strong computer skills and minimum typing speed of 40 WPM


Ability to lift 20lbs.


Able to work independently. Able to maintain confidentiality.


Hours: 8:30am-5:00 pm Mon-Fri, one Saturday every 3-4 weeks from 9am-1:00pm

Benefits include health insurance, 401K Profit Sharing programs, paid holidays

Express Office: Utica/Rome
The Landmarc Building
118 Columbia Street, Suite 103
Utica, NY 13502
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