Help Desk / Tech Support Specialist

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Located in Longmont, CO

Salary: $20.00 - $26.00/hour

A innovative creator of STEM educational technology tools and projects is seeking a personable and creative Help Desk Specialist to support customers, educators, and parents in trouble shooting any issues with their catalog of educational materials. This company offers a full benefits package when hired on, including 401k Match! 

 

Job duties for the Help Desk/Tech Support Specialist include:   

  • Provide technical assistance for customers via phone, email, or video conferencing tools 
  • Keep track of all customer inquiries, including how and when the issue was resolved and other useful information using Salesforce CRM 
  • Identify customer needs and help customers use specific features on digital curriculum platform or provisioned software 
  • Analyze and report product malfunctions to the Product team and provide replacements and/or options to customers 
  • Maintain basic knowledge of all company products and featured software 
  • Provide support for company Trainers onsite and review Training Debriefs for improvements to technology products, software, and educational tools 
  • Develop and maintain technical and troubleshooting documentation for internal and 
  • customer use 
  • Keep in touch with customers to ensure their needs have been met 

 

Pay: $20.00 - $26.00/hour 

Schedule: Monday – Friday 7:00am-4:00pm  

Location: Longmont, CO 

Position Type: Full-time 

 

Help Desk Specialist Qualifications: Customer service or support experience in a call center or help desk environment required.  

 

 
EASY WAYS TO APPLY NOW! 

  • Call our office 303-678-1608 for a phone interview today 
  • Schedule a phone interview online by using our calendly link  
  • Complete an online application at www.expresspros.com - submit it to the Longmont location. 
  • Resumes can be emailed to longmontco@expresspros.com 

 

In addition to a GREAT job, Express also offers:  

  • ACA-compliant medical coverage  
  • Direct Deposit  
  • 401K  
  • Referral Bonuses  
  • Scholarship opportunities   

Employee Assistance Program:  

  • Consultations with professionals in areas such as marriage, family, anxiety, & substance abuse  
  • Help regarding financial, childcare, eldercare, legal & daily living issues  
  • Resources for better health and wellness  

ExpressLearn Skills Training:  

  • Free courses in Accounting, Customer Service, Software, Workplace Skills – many more!  
  • Free courses in Interviewing & Job Search, Time Management and Conflict Management  

     

All these resources are available for Part-time, Full-time, Temporary, or Long-term employees!  

CALL OR TEXT EXPRESS FOR MORE INFO TODAY! 303-678-1608 

 

 

About Express Employment Professionals: 

Express can help you find the type of job that is a perfect fit for your needs and abilities, and you’ll never pay a fee for our services and support. Whether you’re looking for a full-time position, part-time work, or a more flexible schedule, Express can place you in a wide range of jobs that meet your employment goals, including all Administrative, Commercial, and Light Industrial positions. We find jobs for over 1,000 people every year in Boulder and Southwest Weld Counties. Let us help you today! 

 

   

For a complete listing of all open positions, visit www.expresspros.com/longmontco 

 

C143 

Express Office: Longmont/Boulder
275 South Main Street
Suite 200
Longmont, CO 80501
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