We count on our Call Center Representatives to interact professionally with our valued customers when they have questions or concerns. We’re looking for a highly skilled customer service representative to join our team, managing inbound and outbound phone calls, email requests, and face to face interaction with a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues that come up with our customer-first business mentality. He or she is also experienced with sales, as the opportunity to promote company products and services may arise. The most successful representatives have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of our company, he or she will be integral to reinforcing our reputation for exceptional customer service.

Daily and Weekly Responsibilities:

• Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
• Identify and address customer needs with a goal of complete satisfaction
• Provide expert answers to questions about products, pricing, and availability, while presenting the value of our portfolio of products to customers
• Meet customer service department sales targets, generating sales leads when opportunities arise
• Follow company communications guidelines and procedures under minimal supervision
• Recommend improvements to processes for improved company efficiency
• Build expert and dynamic knowledge of company products and services
• Research information using available resources to satisfy customer inquiries
• Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences nurture lasting relationships
• Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status requests, complaints, product returns, and warranties
• Meet daily personal/team qualitative and quantitative targets by recommending and explaining benefits of additional company services, and seizing opportunities to sell products and services whenever possible
• Maintain daily recordings, and log and document issues and resolutions in an electronic database for sales and executive management teams to review

Skills and Qualifications:

• Successful experience in a corporate environment

• Strong communication skills, including active listening and clear articulation
• Ability to solve problems and alleviate conflicts or escalate tactifully
• Ability to multitask, manage time, and prioritize
• Able to work individually and as a team
• Bilingual - being fluent in both English and Spanish is a huge plus!

Previous Experience at ANY of the Following Companies is a Plus!

Call Center Representative OR Customer Service Representative/Order Entry at Comcast

Call Center Representative OR Customer Service Representative/Order Entry at United Health Group

Call Center Representative OR Customer Service Representative/Order Entry at Amazon

Call Center Representative OR Customer Service Representative/Order Entry at Priority Courier Experts

Call Center Representative OR Customer Service Representative/Order Entry at Hennepin Healthcare

Call Center Representative OR Customer Service Representative/Order Entry at Re/Max Results

Call Center Representative OR Customer Service Representative/Order Entry at University of Minnesota

Call Center Representative OR Customer Service Representative/Order Entry at Aerotek / Aston Carter / Actalent

Call Center Representative OR Customer Service Representative/Order Entry at Wells Fargo

Call Center Representative OR Customer Service Representative/Order Entry at Frontier Communications

Call Center Representative OR Customer Service Representative/Order Entry at Alorica

Call Center Representative OR Customer Service Representative/Order Entry at Bosch

Call Center Representative OR Customer Service Representative/Order Entry at Allina Health

Call Center Representative OR Customer Service Representative/Order Entry at Delta

Call Center Representative OR Customer Service Representative/Order Entry at EcoLab

Call Center Representative OR Customer Service Representative/Order Entry at Kelly Services

We are also hiring for:

HR Assistant for a Manufacturing Company

Payroll Specialist for a Manufacturing Company

Human Resources Specialist for a Manufacturing Company

Office Coordinator for a Manufacturing Company

Recruiter / Talent Acquisition for a Distribution Company

Human Resources Coordinator for a Distribution Company

HR Assistant for a Food Production Company

HR Assistant for a Food Production Company

Office Assistant for a Food Production Company

HR Assistant for a Logistics Company

HR Assistant for a Construction Company

Administrative Assistant for a Construction Company

HR Assistant for a Landscape Company

If you have previous experience with any of the following, please feel free to reach out to us as we are constantly hiring for a variety of different positions:

Learning and Development

Executive Assistant

Administrative Assistant

Customer Service Representative

Receptionist

Order Entry

Payroll/Benefits Administration

Office Manager

Accounting

Benefits and Perks:

• Health insurance
• Paid time off
• Paid Holidays
• Dental insurance
• 401(k)
• Vision insurance
• Flexible schedule
• Life insurance
• 401(k) matching
• Referral program
• Gym Memberships
• Wellness Rooms
• Maternity Leave/Paternity Leave
• Paid Lunches
• Employee Appreciation Events
• Company Outings
• Overtime after 8 hours worked in 1 day (select companies)
• Unlimited overtime opportunities
• Room to grow within the company
• Good Attendance Incentives
• Performance Bonuses

One Interview with Express = Endless Job Opportunities!

Express Employment Professionals puts people to work in all types of jobs. When you work with Express, you build a relationship with a team of employment professionals in your community who have, in turn, built personal relationships with the businesses that are hiring. Whether you're building a new career or looking for a short-term job to supplement your income, we offer the flexibility to work the way you want, and you'll never pay a fee to Express for our services and support.

Take the first step toward your success. Connect now with an Express office in your area!