Service Assistant-Dispatcher

Located in Shreveport, LA

Salary: $14/hr

The Service Assistant-Dispatcher strategically creates schedules and coordinates technicians’ assignments to job sites. The dispatcher keeps records and maintains logs for technician schedules and customer orders.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential functions include, but are not limited to the following:
• Maintaining responsibility for dispatching the company’s technicians in a manner that maximizes efficiency and ensures customer satisfaction
• Answering in-bound calls from customers and assessing their needs
• Scheduling and dispatching technicians to customer’s homes or businesses
• Providing exceptional customer service to customers at all times
• Following-up with customers to ensure satisfaction
• Performing office clerical work, such as data entry, filing, and organizing records
• Ability to focus on details is important while also being able to zoom out to regard intersections of the entire department and company
• Working as a team player and contributing to the team accordingly
• Ability to meet attendance schedule with dependability and consistency
• Performing other duties as assigned

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
• High School Diploma/GED or equivalent experience
• Previous experience as dispatcher is a plus
• General computer literacy
• Must be a self-starter with excellent interpersonal and communication skills with a talent for customer service
• Must be efficient with strong attention to detail; ability to prioritize tasks
• Must have strong skills in organization and planning; demonstrated ability to work independently and exercise sound judgment and problem solving

EXPECTED HOURS OF WORK AND WORK ENVIRONMENT
• Monday-Friday: beginning 7:00 a.m. to 5:00 p.m. or as instructed/coordinated by the Service Manager
• Saturdays: rotating, beginning 8:00 a.m. to 3:00 p.m., mainly during the Spring/Summer season (1st Saturday of April until Labor Day in September), as instructed/coordinated by the Service Manager

 

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