IT Help Desk

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Located in Lubbock, TX

Salary: $16.00

Local school system in need of a full-time, basic IT Help Desk associate!

Description:

  •     Provides 1st level support for walk in customers: Troubleshoots primarily hardware, some software, or some system problems.
  •     Provides receptionist duties for ITSC and IT Division.
  •     Assists with Right Answers knowledge base maintenance.
  •     Provides back up support to IT call center through enterprise contact center.
  •     Produces timely, accurate key performance reports for ITSC director as requested.

Knowledge, Skills, Abilities:

  •     Exercise judgment based on an understanding of organizational policies and activities.
  •     Communicate effectively, both orally and in writing.
  •     Establish and maintain effective work relationships.
  •     Basic analytical skills, including process description, logic, problem diagnostics, and problem-solving.
  •     Basic technology hardware and software competency.
  •     Training in fundamental hardware and software support through education or experience. 

 

#lubbocktx

Express Office: Lubbock
7412 South University
Suite 11
Lubbock, TX 79423
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