Customer Service Representative - Healthcare

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Located in Green Bay, WI

Salary: $18.00/hour

Have a passion for customer service and want to use your skills to help patients? Interested in working in the healthcare field?
A local healthcare facility is looking to add a Customer Service Representative to their team! The Customer Service Representative will be responsible for fielding incoming patient calls regarding payment plans and insurance coverage. A qualified Customer Service Representative will have excellent communication, record keeping skills, and software skills. No medical background required.

Customer Service Representative Job Highlights:

  • Monday-Friday, 8:00am-4:30pm
  • Pay is $18.00/hour
  • Evaluation-to-hire, meaning the company wants you long-term!
  • Possibility of remote work once hired
  • No medical background necessary – they are willing to train!

What you will be doing:

  • Communicate with patients regarding payment plans and insurance
  • Make determination of services covered based on insurance information
  • Advise patients of financial assistance available
  • Take inbound calls and answer patient inquiries
  • Take and record complaints and work to resolve patient issues
  • Collect proper insurance information using various software
  • Collect co-payments, deductibles, and deposits
  • Other duties as assigned

What they are looking for:

  • High school diploma or equivalent
  • Must be able to work the required hours of the position
  • Must be able to type 40 WPM
  • Working knowledge of Microsoft Office Suite, including Microsoft Teams
  • Multitasking skills, including typing and speaking simultaneously
  • Healthcare or insurance experience is a plus
  • Must be respectful, trustworthy, and professional in both appearance and demeanor
  • Must be able to provide proof of all required vaccinations

Express Office: Green Bay
2271 Fox Heights Lane
Green Bay, WI 54304
Apply Now