Call Center Client Representative

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Located in La Crosse, WI

Salary: $14/hour

Express Employment Professionals has partnered with a debt collection service that has been around for over 25 years who primarily work with the Healthcare industry. We are searching for a Call Center Client Representative. The position will be 40 hours a week with flexible hours between 6:45am – 7:00pm. They do offer several Saturdays per month if needing to make up hours missed during the week. Wage is $14/hour. Great position for students and anyone wanting to get into the administrative field. 

 

Job Duties:

  • Interact with customers to provide, process, and review information regarding services provided
  • Take inbound and outbound calls on a dialer
  • Deal directly with customers either by telephone or electronically
  • Respond promptly to customer requests
  • Set up new customer accounts
  • Provide pricing information to potential clients
  • Organize and document workflow processes
  • Work directly with our collection teams in getting questions answered by our clients
  • Analyze files and determine which need to be transferred to a collection agency
  • Queue appropriate files for transfer from Early Out to a collection agency
  • Review accounts on transition desk and move accounts as needed to appropriate work queues
  • Keep records of client interactions
  • Follow up on client interactions
  • Prepare and distribute customer reports, month end reports
  • Communicate and coordinate with internal departments
  • Provide feedback on the efficiency of the customer service processes

Job Requirements:

  • Previous experience with sales, customer service and/or call center is required
  • Previous collection experience is helpful.
  • Basic knowledge of health insurance is preferred
  • Seeking an energetic, motivated professional
  • Comfortable working in a call center environment
  • Must be highly motivated and goal oriented
  • Must have superior communication skills
  • Must comply with FDCPA and HIPAA regulations at all times
  • Able to sit in a cubicle for 8 hours

 #LAC

Express Office: La Crosse
2240 Rose Street
La Crosse, WI 54603
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