Customer Support Specialist

Share

Top Job

Located in Spokane, WA

Salary: $18 / hr

Job Summary: Looking to get your foot in the door with a reputable bank? Express Employment Pros is teaming up with a bank in downtown Spokane to find Customer Service Representatives. If you believe customer service begins with exceeding customer expectations and you have a talent for picking up on the little clues that allow you to fulfill the customer's needs before they realize they even have the need, then this is the job for you! This bank provides lots of room for growth within the company, and they offer free parking reimbursements.

Location: Spokane, WA
Position Type/Schedule: Full time. 5 days a week. It will be a consistent schedule but you must be able to work any day of the week.
Pay: $18 / hr 

Responsibilities:

  • Answer calls and/or respond to emails
  • Resolve customer problems such as: debit card issues, account overdrafts, electronic disputes, online/mobile banking issues and service charge questions
  • Perform a variety of transactions on the customer's behalf such as: funds transfers, stop payments, debit card increases, address changes and check orders
  • Perform general tasks and complete routine assignments, receive assistance in the completion of more complex assignments
  • Demonstrate compliance with all bank regulations that apply to your position and keep up to date on regulation changes

Job Qualifications:

  • Requires completion of high school, vocational training, or equivalent
  • 1-2 years customer service experience required; call center environment preferred
  • Intermediate reading, writing and arithmetic skills
  • Strong verbal communication skills
  • Requires the ability to multi-task and work with over 25 software applications
  • Requires intermediate computer skills, including MS Office and banking software
  • Learns Banks' processes and procedures for a variety of bank operation functions and selling Bank products and services through on the job cross-training activities and formalized training classes
  • Must be able to pass a credit check (no bankruptcies within last 3 years, no delinquent accounts or accounts in collections)

Express Employment Pros can help you find the type of job that is a suitable fit for your needs and abilities, and you'll never pay a fee for our services and support! We're locally owned and operated with the support and stability of an international headquarters with four decades of staffing and HR expertise. It's the best of both worlds - small business flexibility, big company resources. We are ISO certified and follow all government guidelines.  For a list of many of our open positions please visit: Express Spokane Job Openings

Express Office: Spokane
331 West Main
Spokane, WA 99201
Apply Now