Service Technician

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Located in san luis obispo, CA

Salary: 19

Pay: $17.00/hr. and up, based on previous experience

Hours: 7 a.m. - 3:30 p.m. Monday - Friday

*****San Luis Obispo *****

Qualifications:

· Ability to lift 50 pounds

· Ability to reach above the head

· Ability to use measuring tools

· Ability to stand for extended periods of time

· Good computer skills on Apple and PC platforms

· Basic mechanical knowledge and aptitude

· Excellent verbal and written communication skills in English

· Ability to follow written and verbal instructions in English

· Ability to effectively present information in one-on-one and small group situations

to customers, and other employees of the organization

· Ability to quickly learn new systems and products

· Comfortable doing repetitive tasks, as well as wide variety of duties

· Good time management skills

· Good at taking initiative

· Have a valid Driver’s License and can pass background check

· Possess problem solving skills

· Excellent hand/eye coordination

· Excellent attendance record

· Reliable transportation

Preferred Experience:

· Mechanical experience

· Basic PCB Electronics troubleshooting capability

· Water treatment equipment knowledge/experience

· Experience with hand and power tools

· Electronics knowledge/experience

· Basic water chemistry knowledge

· Customer service experience

· Assembly and repair product experience

Service Job Duties:

· Report to Service Manager for workload directives

· Clean and organize service area

· Attend safety meetings and training sessions

· Answer phone service requests from customers

· Phone troubleshoot with positive outcome for customers

· Clean, Repair and replace parts on products for customers

· Prepare proper paper work for service work, both in and out of warranty

· Perform all testing required to achieve original standards and specifications

· Authorize Returns

· Maintain records within MRP database system - credits, billings, return to stock, and repairs

· Work with engineering on items to better design product for lack of failure.

· Maintain work area of Service Department for safe and clean working environment.

· Charge customer for all items and time customer orders on Service Authorization (SA) form. Required signature on SA at all times

Production Job Duties:

· Prepares work to be accomplished through assembly instructions and parts lists; gathering parts, subassemblies, tools, and materials

· Positions parts and subassemblies by using templates or reading measurements

· Assembles components by examining connections for correct fit; fastening parts and subassemblies

· Verifies specifications by measuring completed component

· Keeps equipment operational by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs.

· Maintains safe and clean working environment by complying with procedures, rules, and regulations

· Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies

· Conserves resources by using equipment and supplies as needed to accomplish job results

· Documents actions by completing production and quality forms

· Contributes to team effort by accomplishing related results as needed

Express Office: Arroyo Grande
260 South Halcyon Road
Arroyo Grande, CA 93420
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