Customer Service Representative

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Located in Bend, OR, OR

Salary: $20.00

Position Title: Customer Service Representative

FLSA: Non-Exempt POSITION

SUMMARY: Handle day-to-day sales and other activities related to servicing our customers both in-person and over the phone or computer.

SUPERVISION: Receives:

Branch Supervisor/CSR Gives: None

ESSENTIAL FUNCTIONS:

1. Satisfy our customer’s needs for parts, equipment, and supplies in person, over the phone, or by computer.

2. Provide the highest level of customer service in addressing the customers and fellow employees. Examples include answering the phone with the company’s standard greeting, coming onto the sales floor to help customers in their selection, and offering assistance to their vehicle with their purchase

3. Actively participate in the merchandising and marketing of the store. Examples include suggesting add-on sales, mentioning advertised specials, and arranging products on the shelves to maintain a professional appearance.

4. Be very familiar with the point of the sale computer program. Be able to quote pre-established prices and be able to adjust to market conditions. Be able to maintain the open orders, backorder, and warehouse transfer functions. Be able to assist in the ordering inventory and be capable of properly processing all warranty transactions.

5. Continue to seek additional knowledge of both the industry and products related to the HVACR business. For example, attend off-site classes, attend company-sponsored training, and participate in correspondence or technical courses.

6. Assist in the warehouse duties. For example, ship via common carrier or UPS, receive incoming freight, and properly put away inventory.

7. Will actively adhere to Airefco’s Core Values, policies, and procedures.

8. Maintain an open channel of communication between all company personnel, which includes, but is not limited to cooperation, teamwork, and collaboration.

OTHER RESPONSIBILITIES:

1. Perform other work responsibilities as requested

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Minimum 2 years of industry experience.

2. Ability to lift a minimum of 50 pounds without assistance.

3. High School Diploma or equivalent.

4. Strong listening, verbal and interpersonal skills.

5. Ability to organize and prioritize work to meet deadlines.

6. Experience with MS Office: Word, Excel & Outlook.

7. Solid decision-making skills. Job Description Acknowledgement: I have reviewed this job description and I understand all my job duties and responsibilities. I am able to perform the essential functions as outlined. I understand that my job may change on a temporary or regular basis according to the needs of my location or department without it being specifically included in the job description. If I have any questions about job duties not specified in this description that I am asked to perform, I should discuss them with my immediate supervisor or the Human Resources Manager. I have discussed any questions I may have had about this job description prior to signing this form.

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Must live in Central Oregon 

Express Office: Bend
61379 South Highway 97
Bend, OR 97702
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