Call Center / Customer Service

Located in Salem, OR

Salary: $17/hour

Express Employment Professionals is now hiring for a Salem company for a Call Center Customer Service Specialist! This evaluation to hire position is critical to the customer service department for a local Medical company.

The Customer Service Specialist assists members and incoming callers with coverage and claim related questions.

 

Primary Responsibilities include:

• Working in a high volume call center while maintaining a professional and polite demeanor
• Facilitate resolutions to member, providers, and internal questions in a timely and efficient manner
• Educate callers/members on benefit and coverage information
• Document calls and conversations in computer programs
• Research and investigate customer issues
• Educate members on utilization of products and services to optimize their benefit
• Follow privacy and HIPAA laws

 

Qualities Needed:

• Good listener able to build rapport
• Excellent customer service
• Strong Data Entry Skills and Computer PC proficiency
• Problem solving
• Maintain knowledge of regulatory compliance and government programs, policies, and procedures

 

Experience Needed:

• 1 year of call center experience REQUIRED
• Previous insurance/ healthcare call center experience helpful but not required
• Typing 40 wpm+
• High School Diploma / GED

 

Schedule:
This position will work weekends with two days off during the week. Needs to be flexible to work any day, but will have a set schedule. Day Shift.

 

Pay: $17/hr during evaluation period

 

Immediate need!

 

To apply for this position, submit your resume via email with subject, “Call Center/ Customer Service” to Julia.Schafer@expresspros.com

Apply Now