Customer Service Specialist

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Located in Newberg, OR

Salary: $18-$20 DOE

  • Primary Duties and Responsibilities: (include, but not limited to):
  • Interacts with customers taking daily orders; may include international customers as well as domestic customers.
  • Answers basic questions surrounding product line.
  • Enters customers’ orders accurately and quickly.
  • Maintains professionalism while insuring  strategic statements are met.
  • Reports customer issues daily.
  • Reports on-time delivery issues daily.
  • Completes RMA process when necessary and communicates to customer to ensure completion in a timely manner.
  • Control upkeep of all sales records.
  • Utilizes CRM system to capture pertinent data.
  • Resolves questions/concerns effectively and efficiently through the use of active listening based on customer needs.
  • Actively listens, communicates clearly and concisely, assures customer understanding.

Skills and Educational Requirements:

  • Previous experience in assembly and shipping of products.
  • Ability to work under pressure and maintain a pleasant demeanor.
  • Possesses organizational skills with the ability to multi-task.
  • Proficient with Word, Outlook & Windows.
  • Has the ability to retain detailed or important information and/or instructions.
  • Good command of the English language including writing and spelling.

 

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Express Office: McMinnville
733 Northeast Baker Street
McMinnville, OR 97128
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