Customer Service Representative

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Located in Milwaukee, WI

Salary: $18 DOE

Position Overview:

Phone support representative in Milwaukee Call Center supporting Field Service Technicians, End Users and Dealers/Distributors by having the ability to trouble shoot/diagnose technical issues over the phone. Ensures exceptional customer service is provided.

 

Qualifications:

    • High School Diploma
    • Ability to communicate effectively
    • Previous experience preferred but not required.
    • Technical or mechanical aptitude-ability to learn how the units work
    • Proficient in Microsoft Office
    • Customer focused with good written and verbal skills
    • Decisive person who is able to maintain stable performance while under pressure 

Responsibilities:

  • Provide phone support in the call center to Field Service Technicians, End Users and Dealers/Distributors by addressing and resolving inquiries and problems and complaints regarding products, services, etc. in accordance with company policies and procedures.
  • Establish and maintain positive working relationships by ensuring the best possible customer satisfaction by providing expertise in the analysis of systems problems and logging service calls and orders.
  • Provide accurate and timely information regarding the status of open issues to customers and technicians.
  • Prepare all assigned reports and correspondence accurately and on time.
  • Enter all required information into the computerized systems to create and maintain the customer database, ensuring accuracy and timeliness. Prepare documents, letters, correspondence, etc. as needed.
  • Other duties as assigned by manager

Work Environment:

 

This job operates in a professional office environment but does require you to train on production floor for approximately 3 months working the assembly position as well as quality and engineering departments.

 

Working 1st shift; Monday - Friday

Pay DOE, starting around $18/hour

 

Please call Cindy @ 262-242-0303 for more information or log on to www.expresspros.com/mequonwi to fill the online application out.

Express Office: Mequon
11126 North Cedarburg Road
Mequon, WI 53092
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