Call Center

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Located in Oklahoma City, OK

Salary: $14.25

Position: Inbound and Outbound Call Representative

Location: South Oklahoma City Department: Service Department

Job Description: We are currently seeking dedicated individuals to join our South OKC Company's Service Department as Inbound and Outbound Call Representatives. The primary responsibility of this role is to handle incoming customer calls and make outbound calls as necessary.

Responsibilities:

• Receive and manage inbound customer calls in a professional and courteous manner
• Provide exceptional customer service by addressing customer inquiries, concerns, and complaints
• Make outbound calls to follow up with customers or provide necessary information
• Maintain accurate and detailed records of customer interactions and transactions
• Collaborate with team members and other departments to resolve customer issues effectively
• Stay updated with product knowledge and company policies to provide accurate information to customers
• Adhere to the company's guidelines and protocols for handling customer calls
• Meet or exceed established performance goals and metrics

Requirements:

• High school diploma or equivalent
• Previous experience in customer service or call center environment is preferred
• Excellent verbal and written communication skills
• Strong interpersonal skills and ability to handle customer inquiries with professionalism and empathy
• Ability to multitask and work in a fast-paced environment
• Basic computer skills and familiarity with customer service software applications
• Availability to work Monday to Friday from 10:00 a.m. to 7:00 p.m.
• Must pass a background check (BG) and drug screening (DS)

How to Apply: If you are interested in this position, please submit your resume or apply in person at 804 W Interstate 240 Service Rd suite b, Oklahoma City, OK 73139.

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