Administrative Support

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Located in Arlington, TX

Salary: $16-$17

Provide administrative support to outside sales representatives in the field and to deal with customers or prospects who contact a companys contract/builder sales department
Contract Sales Support Job Duties:
· Provide support for current customers by answering questions, tracking order status or product shipments, and resolving problems.
· Maintain positive customer and employee relations, reporting any problems/complaints immediately to the outside sales representative and if applicable the department manager.
· Provide specifications for appliance packages to builders, cabinet makers, and outside sales representatives.
· Check inventory to ensure product is in stock.
· Process/Enter sales orders and quotes.
· Enter credit adjustments, returns, exchanges, and maintaining customer accounts
· Schedule service calls and I-labor tickets.
· Aid in the collection/ process customer payments.
· Contributes to team effort by accomplishing related results as needed.
· Notify outside sales representatives/customers of back orders, and ongoing installation issues.
· Maintain customer contact information.
· Provide pricing and product availability to outside sales representatives while they are in the field.
· Provide part department with replacement part information for customer orders.
· Correspond with purchasing manager for bulk orders.
· Direct sales lead to the department manager.
· Performs other duties as requested.
Outside Sales Support Skills/Qualifications:
· Prior retail sales and/or cashiering experience desirable
· Having a friendly and engaging personality.
· Comfortable working with members of the public.
· Should have a confident manner.
· Able to work as part of a sales team.
· Ability to maintain self-control and deal effectively with public and work in cooperation with co-workers.
· Ability to tactfully explain decisions or present information clearly, as it pertains to store policies.
· Ability to perform arithmetic, and count money accurately.
· Ability to accept directions, follow procedures and perform both repetitive and varied duties without loss of composure or efficiency.
· Should be of a smart appearance and articulate.
· Ability to understand and communicate clearly in English.
· Ability to multi-task
· Attention to detail
· Excellent organizational skills.
· Ability to work under pressure.
· Ability to prioritize to guarantee that all issues are allocated the required time to be handled in a professional manner.
· Work pace is fast and steady and may require lifting and/or carrying of up to 25 lbs consistently.
Job Type: Full-time

Express Office: Arlington (Dallas Metro)
3701 South Cooper Street
Suite 233
Arlington, TX 76015
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