Top Job

Located in Arlington, TX

Salary: $17/$18HR

Customer Service Representative Responsibilities
Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
Demonstrate accuracy in processing client policy modifications based on the data given
Verify new customers coverage and present policyholders with proof of insurance paperwork
Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available
Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved
Insurance Customer Service Representative Qualifications
Previous customer service experience required for this position
Knowledge of insurance products and policy schedules is preferred
Must have knowledge of Microsoft Office and customer relationship management software
Excellent active listening, interpersonal, and communication skills

Express Office: Arlington (Dallas Metro)
3701 South Cooper Street
Suite 233
Arlington, TX 76015
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