CUSTOMER SERVICE/ORDER ENTRY: Wine Industry

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Located in McMinnville, OR

Salary: $18-$20/hour DOE

Customer Service/Order Entry

Mon-Fri 8am-5pm

Pay is $18-$20/hour DOE

 

CUSTOMER SERVICE/ORDER ENTRY

We have a fun, fast paced and friendly atmospheric wine warehouse located in Yamhill County looking for additional customer service/order entry representatives. This person would be an integral part of the customer service team with multi-functional responsibilities that focus on filing customer claims and is a critical element for the company’s ability to meet the needs of their customers.

Job Responsibilities include:

  • Daily monitoring of emails and phone calls to fulfill customer requests regarding redirect of packages; return to sender packages; delay of delivery and call tag requests.
  • Prepare timely communication with end customer and client regarding all steps of the package process, to maintain the positive customer experience.
  • Proper filing of damage claims received from customer or UPS including research of packages and pricing details from client.
  • Call tag preparation on UPS machine.
  • Maintenance of claims log in “EXCEL” for an accurate payment to client.
  • Company liaison with claims and tracking personnel of UPS, FEDEX and GSO.
  • Prepare monthly reports that have requested shipping detail for all customers accessorial shipping charges
  • Filing of all claim’s paperwork, in customers file.
  • Other tasks that may be assigned by your supervisor.
  • Answers, screens, and directs incoming telephone calls.
  • Performs general clerical duties including but not limited to filing, photocopying, faxing, typing, and mailing.

 

Experience required will include:

  • Intermediate to advanced proficiency in Excel, Word, Access and Outlook
  • Minimum of 3 years’ experience in a fast-paced customer service environment
  • Knowledge of the wine industry highly desired

 

 

 

Express Office: McMinnville
733 Northeast Baker Street
McMinnville, OR 97128
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