Customer Service Representative

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Located in Conway, AR

Salary: $15-$17/hr

Express Employment Professionals Conway AR  is hiring now for a full time Customer Service Representative. Pay will be $15-17/hr, depending on experience, and the schedule is Monday to Friday 8 am to 5 pm. The position is an evaluation to hire, permanent role.

Job Duties

  • Answer all incoming calls
  • Retrieve voicemail messages from the front phone and disburse to the correct department.
  • Answer incoming calls from prospective customers to explain services and products offered, while providing client-solutions handling.
  • Greet walk-in customers and assist as needed.
  • Record and verify names, addresses, purchases and reactions of prospective customers
  • Quote residential cart services, dumpsters, and roll-offs
  • Set customers up on DocuSign/QuickBooks
  • Take customer payments in company system and QuickBooks
  • Proficiency in G-Suite, Excel, Outlook, and Microsoft Word
  • Assist with general office admin duties (opening mail, filing, etc.)
  • Collaborate with other team members to ensure consistent and seamless services while also exercising time management and task prioritization
  • Become proficient with company services and pricing.
  • Follow company policies and procedures

Requirements

  • High School Diploma or GED
  • 2 or more years of customer service/administrative experience
  • A naturally positive, helpful, and courteous person who likes to assist people with needs
  • Demonstrate patience and attentiveness in all communication and interactions
  • Comfortable working in a fast-paced, very active group environment
  • Works cooperatively with team members to build a strong sense of camaraderie and teamwork
  • Motivation to meet and exceed expectations
  • Exceptional verbal and written communication skills
  • Detail-oriented with strong organizational skills
  • Ability to think critically and creatively in order to proactively and independently solve problems
  • General math skills
  • Maintain a positive and professional attitude and outlook with customers and coworkers
  • Adhere to attendance and scheduling policies
  • Hours: 40 hours per week plus one to two Saturdays per month
  • Excellent Microsoft Word / Excel / Outlook Software Skills

Four Ways to Apply

  • CLICK HERE & submit online application to the Conway Arkansas  Express Pros office

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About Express Employment Professionals

Express can help you find the type of job that is a perfect fit for your needs and abilities, and you’ll never pay a fee for our service and support. Whether you’re looking for a full-time position, part-time work or a more flexible schedule, Express can place you in a wide range of jobs that meet your employment goals, including Administrative, Commercial, and Professional positions.  Let us help you today!

 Benefits Available to Eligible Express Associates:

  • Medical Plan
  • Holiday Pay
  • 401(k) Retirement Savings Plan
  • Referral Bonuses 

For a complete listing of all open positions, visit https://www.expresspros.com/conwayar/

Express Office: Conway
721 Front Street
Conway, AR 72032
Apply Now