Customer Happiness Representative

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Located in Greenwood, IN

Salary: 14.50/hr

Express Employment is partnered with a downtown distribution company to hire 2-3 Customer Happiness Specialists!!

Job Summary/Company Information: 

  • The purpose of the Customer Happiness Specialist position is to provide customers a high level of front-line telephone, email, and chat support.
  • Evaluate customer needs, guide product decisions, and place customer orders
  • Troubleshoot customer concerns and complaints and provide solutions
  • Contact customers with out of stock items to offer alternative styles. Update orders to reflect customer requests for changes before shipping. Process returns and exchanges.
  • Will be working in a few different computer systems/platforms to handle customer requests

Pay/Benefits:

  • $14.50/hr
  • Evaluation to Hire Opportunity
  • Positive and creative work environment!
  • Medical benefits, PTO, and 401K - available upon hire

Schedule: 

  • Remote/in office combination
  • 2-3 days in office weekly
  • M-F 8:30am-5pm
  • Training will be in office for about 2 weeks

 

Requirements:

  • Must have a strong customer focus and proven customer service skills
  • Excellent verbal and written communication skills
  • Good computer skills - Microsoft Office /Google docs experience a must
  • Ability to navigate within different computer software and on dual monitors
  • Organizational and time management skills

 

How to apply: Email me your resume at angie.petrow@expresspros.com or call me at 317-300-9508 Monday-Friday between 8am-5pm.

 

Visit our office in person: 201 S. Emerson Ave., Suite 110 Greenwood, IN 46143

SE Corner of Main St. & Emerson - ½ mile off I-65S at the Greenwood exit 99. Next door to Starbucks.

 

About Us:

Serving the Southside of Indianapolis, Shelbyville, Greenwood, Franklin, and the surrounding south central counties, Express Employment Professionals’ Certified Professional Staffing Team specializes in Contract and Direct Hire placements in Engineering, Accounting and Finance, and Skilled Manufacturing. There are no fees for our services; we are a Human Resource Solutions company assisting businesses in finding top talent. We have been hired directly by our companies to find them the best candidate for the job!

Express Office: Indianapolis (South)
201 South Emerson Avenue
Suite 110
Greenwood, IN 46143
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