Operations Manager-SPECIALIZED RECRUITING -SRG
Located in Arlington, TX
Salary: 85K-90K yearly
Managing 150 people direct they have 1200 employees on 1st shift
the culture is predominantly Hispanic they also have French and Polynesians. This person required to speak in front of large crowds through a translator. 300,000 SQ FT FACILITY
Supervise daily activity within the facility and ensure that all facility KPIs are met and that variance from targets can be explained. Ensure all items shipped from facility meet customers stated specifications. Has the ability and passion to deliver excellent customer service. Works with the client services team to resolve any quality or service issues. Operates facility in strict accordance with all SOPs, safety and quality guidelines.
Plan, monitor and execute staffing schedules and adjust as needed to ensure proper staffing levels that support operational demands and business objectives.
Ensure acceptable levels of profitability in assigned business unit by meeting or exceeding productivity standards and cost control management.
Oversee incoming and outgoing shipping/processing activities to ensure order accuracy, completeness, and condition of shipments.
Ensure exceptional customer service key performance indicators (quality controls, unannounced inspections, inventory accuracy and security, etc.)
Promote constant and measurable improvement; teach and enforce quality procedures.
Maintain a clean, professional, and safe working environment.
Effectively communicate goals, expectations, areas for improvement, and successes to associates.
Identify and understand issues, problems, and opportunities; possess solid judgment, problem-solving, and decision making skills.
Ability to plan, organize, and manage multiple projects and set priorities.
Ability to adjust strategy on short notice while functioning in a fast-paced environment in order to obtain operational goals.
Provide superior customer service and maintain professional and courteous relations with strategic partners.
Provide superior service by exceeding customer expectations for quality product and processing turnaround.
Identify and ensure associate and customer concerns are resolved, using own judgment or consulting others when needed.
Communicate with (or to) individuals or groups verbally and/or in writing (e.g. customers, vendors, associates).
Prepare, review, and/or analyze business reports, and use information to identify operational improvements (e.g. ,production, quality, safety).
Contribute to employee development by providing training, coaching, and promotional opportunities.
Bachelors Degree OR Associate degree in Business Administration, Management, Accounting, or Finance with at least 2 years of experience in a lead or supervisor role preferably in a fulfillment, distribution, or manufacturing environment.
Proven interpersonal and communication skills, and the ability to delegate and prioritize work.
Bilingual English/Spanish communication skills is advantageous in the role.
Working knowledge of computers and programs specific to operations and operations reporting including MS Office (Excel, MS Word).
Knowledge of warehouse safety and security practices.
Ability to package, label, load/unload Hazardous Materials and Hazardous Waste, sign Hazardous Waste
manifests, and serve the facility as an Emergency Coordinator.
Ability to perform the functions of a hazardous waste generator, including but not limited to, identification, sorting, packaging, segregating, labeling hazardous waste generated from daily operational activities.
Express Office: Arlington (Dallas Metro)
3701 South Cooper Street
Arlington, TX 76015