Telephone Interviewer LEAD

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Located in Albuquerque, NM

Salary: $17/hr

Express Employment is currently seeking an experience Team Lead associate for a local outbound call centers. They would serve as a role model to staff by consistently contributing to a positive work environment by being approachable and congenial in a high operational tempo environment. 

 

Key responsibilities: 

• Oversee the day-to-day activities of interviewers & clerks on the production floor by walking around the facility to coach interviewers & accurately answer any questions that might arise related to survey protocol, basic data collection standards and computer functionality
• Assists supervisors with getting interviewers seated & ensuring staff is on the correct project
• Assist with project specific system testing & training
• Provide leadership as a mentor or trainer to less experienced staff in training situations & as new interviewers start working on the production floor
• Deliver feedback, coaching and verbal warnings to interviewers, when necessary, regarding general procedures, project policies and work performance
• Provide constructive feedback and document feedback according to NORC procedures
• Serve as role model for to staff by consistently contributing to a positive work environment by being approachable & congenial in a high operational tempo environment
• Speak with respondents who have additional questions as needed
• Perform other duties, including interviewing or clerical work, as the business needs require

 

Skills Required: 

• Strong interpersonal and leadership skills
• Ability to create a teamwork environment by working cooperatively with peers, subordinates, managers, and staff in other departments
• You must have an ability to motivate, coach, counsel and evaluate others

 

 

If this is a position that you would be interested in, please call our office at 505-508-2162 to schedule a phone interview. You can also apply online at expresspros.com

 

E.O.E AA M/F/V/D

Express Office: Albuquerque (West)
9664 Eagle Ranch Road Northwest
Suite #2
Albuquerque, NM 87114
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