Customer Service / Order Fulfillment Specialist
Located in Fenton, MI
Express Employment Professionals of Brighton/Howell is looking for an experienced Customer Service/Order Fulfillment Specialist to join the team of a family owned company located in Fenton.
The Customer Service/ Order Fulfillment Specialist position is a long-term career opportunity within a company offering stability and benefits in a positive team-oriented work environment.
Pay Rate: $18.00/hr
Full-time Schedule: Monday – Friday/8am – 4pm & 9am – 5pm (No weekends)
The Customer Service/ Order Fulfillment Specialist is responsible for working as part of the of the order fulfillment team to receive, process and route customer orders.
Specific duties may include, but are not limited to:
- Receiving and processing incoming customer orders
- Data entry and transactional support pertaining to customer order fulfillment and billing.
- Data entry of sales orders, purchase orders, verifying inventory numbers and coordinating with offsite warehouses to stage and arrange shipments
- Creating and sending invoices and shipping paperwork such as pick lists and Bill of Ladings
- Phone and email communication with customers, brokers, and warehouse and trucking support staff relating to various steps in the order fulfillment process.
- Organization and facilitation of order staging with LTL trucking companies.
- Assessment of inventory levels relative to order fulfilment.
- Working with company sales team to establish product needs based on customer orders.
- Strong computer skills with proficiency in Microsoft Office and QuickBooks
- The ability to utilize, search and navigate on the Internet
- General familiarity with Dropbox and cloud storage
- Experience with B2B EDI (electronic data interchange) is a plus but not required
- A positive outlook and willingness to work with and as a team
- Good written and oral communication skills
- A long-term commitment to the company and willingness to grow with us.
APPLY TODAY! WE ARE HIRING NOW! Please submit your resume to firstname.lastname@example.org or call Jessica at 517-546-5627 to discuss additional details
Express Office: Howell (Brighton)
2160 Grand River Annex
Brighton, MI 48114