Customer Service Specialist
Located in Rochester, NY
Express Employment Professionals is looking for an experienced Customer Service Specialist who will resolve issues by offering solutions, explanations and options.
Provide customers’ information about products/services, take or enter orders, cancel accounts or obtain details of complaints
Process online orders in QuickBooks – QuickBooks experience preferred
Ensure full customer satisfaction and maintain a friendly, helpful demeanor
Identify and prioritize problems and issues related to service area
Maintain close contact with customer to give updates on progress towards resolution of issue or service request
Ensure that appropriate changes were made to resolve customers’ problems
Refer unsolved customer issues to designated departments to further investigations
Process cancellations, returns, changes, requests, invoices, etc.
Keep records of customer interactions, recording details of inquiries, complaints or comments as well as actions taken
Provide administrative support to qualified staff and contributes to the needs of the organization
Resolves operational problems related to customer service, accounting procedures and other issues that may arise
Operates standard office equipment efficiently to include; multi-line phone system (first point of contact), fax, scanner, postage meter, etc.
Maintain the efficient operation of all office equipment by performing minor service duties and arrange for routine and necessary maintenance
Maintain a filling system for all company documents
Functions as a liaison between management and other departments to facilitate smooth daily operations
Screens phone calls and incoming mail/email, responding promptly and appropriately
Ensures management is informed of deadlines and problems
Assists Asst. Controller with receivables, payables as requested
Provide assistance as needed for special projects, marketing event preparations
Greet walk-in customers/vendors
2 year degree
2+ years of customer service experience
Experience in: QuickBooks, EDI, Microsoft Outlook, Excel & Word
Will be working M-F 8:30am-5pm and pay is $15-17 per hour BOE.
Express Office: Rochester
3400 Monroe Avenue
Rochester, NY 14618