Customer Service Specialist

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Located in Rochester, NY

Salary: $15-17/hr

Express Employment Professionals is looking for an experienced Customer Service Specialist who will resolve issues by offering solutions, explanations and options.

Duties:

Provide customers’ information about products/services, take or enter orders, cancel accounts or obtain details of complaints

Process online orders in QuickBooks – QuickBooks experience preferred

Ensure full customer satisfaction and maintain a friendly, helpful demeanor

Identify and prioritize problems and issues related to service area

Maintain close contact with customer to give updates on progress towards resolution of issue or service request

Ensure that appropriate changes were made to resolve customers’ problems

Refer unsolved customer issues to designated departments to further investigations

Process cancellations, returns, changes, requests, invoices, etc.

Keep records of customer interactions, recording details of inquiries, complaints or comments as well as actions taken

Provide administrative support to qualified staff and contributes to the needs of the organization

Resolves operational problems related to customer service, accounting procedures and other issues that may arise

Operates standard office equipment efficiently to include; multi-line phone system (first point of contact), fax, scanner, postage meter, etc.

Maintain the efficient operation of all office equipment by performing minor service duties and arrange for routine and necessary maintenance

Maintain a filling system for all company documents

Functions as a liaison between management and other departments to facilitate smooth daily operations

Screens phone calls and incoming mail/email, responding promptly and appropriately

Ensures management is informed of deadlines and problems

Assists Asst. Controller with receivables, payables as requested

Provide assistance as needed for special projects, marketing event preparations

Greet walk-in customers/vendors

 

Qualifications:

HS Diploma

2 year degree

2+ years of customer service experience

Experience in: QuickBooks, EDI, Microsoft Outlook, Excel & Word

 

Will be working M-F 8:30am-5pm and pay is $15-17 per hour BOE.

 

 

Express Office: Rochester
3400 Monroe Avenue
Unit 9
Rochester, NY 14618
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