Call Center Agent (Job No. E822)
Located in Union Township, OH
Call Center Representative | Union Township
1st Shift | $12.00/hr, Starting
Express Employment Professionals Cincinnati East is now hiring Call Center Representatives in Eastgate, OH/Union Township, OH.
- Promptly answers, screens, and processes medical service requests and telephone inquiries with strict adherence to confidentiality agreements and policies and procedures.
- Facilitate optimal patient access and maximize the accuracy of data entry for scheduling and clinical messaging.
- Meets outlined benchmarks and/or quality indicators as monitored through dashboards, audits, or other quality reporting tools.
- Fostering ownership and personal responsibility for exceeding patient service expectations.
- Responsible for professionally responding to all inquiries from callers as they relate to health services.
- Promotes a sense of pride in the call center and positive interpersonal relations among all team members.
- Supports organizational changes.
- Demonstrates flexibility in providing coverage and/or availability for the call center via scheduling adjustments for unexpected absences, events, or call volume variances
- Participates in improving Call Center performance.
- Recommends areas or approaches for improvement activities and accuracy of both scheduling and clinical messaging functions
- Other duties as assigned
Required Skills/ Experience:
- MUST have at least one of the following:
- Medical Background
- Call center experience coupled with medical terminology
- Experience working in a doctor''s office
- Medical records experience
- Ability to speak clearly in order to communicate effectively between patient and provider, provide pre-visit instructions/directions, and relay provider instructions.
This is a permanent position on 1st shift, 8 AM-5 PM M-F. Pay is $12/hr starting
** For an IMMEDIATE interview, please call 513-842-8000 and speak with a Recruiting Specialist! **
To see a full list of available jobs, please check out our full listing HERE!
For more information, please contact Cori Stokes, at 513-842-8000, or via email: firstname.lastname@example.org
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Express Office: Cincinnati (East)
4440 Glen Este-Withamsville Road
Cincinnati, OH 45245