Call Center Agent (Job No. E822)

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Located in Union Township, OH

Salary: $12.00

Call Center Representative | Union Township 
1st Shift | $12.00/hr, Starting

Express Employment Professionals Cincinnati East is now hiring Call Center Representatives in Eastgate, OH/Union Township, OH.

ESSENTIAL  RESPONSIBILITIES:

  • Promptly answers, screens, and processes medical service requests and telephone inquiries with strict adherence to confidentiality agreements and policies and procedures.
  • Facilitate optimal patient access and maximize the accuracy of data entry for scheduling and clinical messaging.
  • Meets outlined benchmarks and/or quality indicators as monitored through dashboards, audits, or other quality reporting tools.
  • Fostering ownership and personal responsibility for exceeding patient service expectations.
  • Responsible for professionally responding to all inquiries from callers as they relate to health services.
  • Promotes a sense of pride in the call center and positive interpersonal relations among all team members.
  • Supports organizational changes.
  • Demonstrates flexibility in providing coverage and/or availability for the call center via scheduling adjustments for unexpected absences, events, or call volume variances
  • Participates in improving Call Center performance.
  • Recommends areas or approaches for improvement activities and accuracy of both scheduling and clinical messaging functions
  • Other duties as assigned

Required Skills/ Experience:

  • MUST have at least one of the following:
    • Medical Background
    • Call center experience coupled with medical terminology
    • Experience working in a doctor''s office
    • Medical records experience
  • Ability to speak clearly in order to communicate effectively between patient and provider, provide pre-visit instructions/directions, and relay provider instructions.

This is a permanent position on 1st shift, 8 AM-5 PM M-F. Pay is $12/hr starting

 

** For an IMMEDIATE interview, please call 513-842-8000 and speak with a Recruiting Specialist! **
To see a full list of available jobs, please check out our full listing HERE!
For more information, please contact Cori Stokes, at 513-842-8000, or via email: cori.stokes@expresspros.com

 

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Express Office: Cincinnati (East)
4440 Glen Este-Withamsville Road
Suite 1300
Cincinnati, OH 45245
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