Customer Service Representative


Located in Byron Center, MI

Salary: $16.00-$18.00/HR

Customer Service Representative Job Summary:

A leading building materials supplier and manufacturer in Grand Rapids is seeking a Customer Service candidate to join their team. The Customer Service Team is the main line of communication with customers, acting as the conduit between the Outside Sales and Production teams.


Customer Service Representative Responsibilities:

  • Building and maintaining excellent relationships with new and existing customers
  • Answering incoming customer inquiries accurately and in a timely manner
  • Providing excellent customer support and timely problem resolution
  • Generating product quotes
  • Coordinating with the Order Entry and Production teams as needed to ensure total customer satisfaction

Schedule: 8:00am to 5:00pm, Monday through Friday


Customer Service Representative Qualifications:

  • College degree preferred
  • 2-5 years’ experience in a professional customer service environment
  • General knowledge of the building process
  • Professional phone and email etiquette
  • Proficiency in MS Office
  • Dependable
  • Quick learner
  • Ability to thrive in a fast-paced environment
  • Building material exposure in wholesale or retail with exterior door knowledge is a plus

Apply Now!

  • Quick Apply Here
  • Send Grace your resume:
  • Give our office a call: 616-281-0611
  • Stop by our office: 1760 44th Street SW, Suite 10. Inside the Chateau Centre.

Location: Grand Rapids, MI

Position Type: Full-time, Evaluation Hire

Pay: $16.00-$18.00 hourly based on experience


What Makes Express Employment Professionals Different?

Express Employment Professionals is a local employment agency that has been helping people find great jobs in Grand Rapids since 1996. We focus on helping people find permanent, long term positions at some of the best companies in the area. Every week we are actively working with 130+ companies in the Greater Grand Rapids area.

Express has a wide variety of jobs available, including:

  • Light Industrial
  • Skilled Trades
  • Administrative
  • Professional

Benefits of working with Express:

  • Weekly Pay
  • Medical, Dental, Vision, Short-Term Disability, and Life Insurance
  • 401(K) Savings Plan
  • Holiday and Vacation Pay
  • Scholarship programs
  • Free Online Training


For a complete listing of all open positions, visit:

Express Office: Grand Rapids
1760 44th Street Southwest
Suite 10
Grand Rapids, MI 49519
Apply Now