Customer Service Call Center Representative

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Located in Livonia, MI

Salary: $16.00/hr + Benefits

Express Employment Professionals of Brighton/Howell is searching for an experienced Customer Service Call Center Representative for a Direct-Hire opportunity to join the team of a Photography Packaging company in Livonia.

Schedule: 8:30am – 5:30am / Monday – Friday

Pay Rate: 

The Customer Service Representative position is a long-term career opportunity within a family owned company that has been in business for over 40 years. This is an ideal position for anyone who has great communication skills, can move at a fast pace, and has great attention to detail.

Responsibilities:

  • Process inbound customer orders and product inquires
  • Assist customer reaching out over the phone, through online chat and by email
  • Collecting information needed to understand customer needs and assist with product knowledge and insightful information on stock line products
  • Verification, data entry and processing of customer orders into the system
  • Book and coordinate shipments as well as assist with order tracking and problem resolution

Qualifications:

  • Must be customer – oriented with a friendly and professional phone presence
  • Possess a high attention to detail in entering customer and order information
  • Computer savvy and experience in Microsoft Office & ERP is a plus
  • Comfortable multi-tasking and working in a fast-paced environment
  • Previous phone and/or call center experience is desired but not required
  • Experience with photoshop, design (adobe creative suite) or photography industry is a plus

APPLY TODAY! WE ARE HIRING NOW! Please submit your resume jessica.kerr@expresspros.com or call Jessica at 517-546-5627 to discuss additional details

Express Office: Howell (Brighton)
2160 Grand River Annex
Suite 200
Brighton, MI 48114
Apply Now